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Old 09-24-2008, 10:19 AM   #1 (permalink)
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Default How to remove a device from MDS Registered Devices?

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Does anyone know how to remove a blackberry device from the list of MDS Registered Devices?

I'm running BES 4.1 sp6 and have MDS Integration Services set up. Under the list of Registered Devices, I have some blackberry devices which I no longer use, these pins have been removed from the system and are no longer associated with any blackberry users. How do I go about trying to clear these unused devices out of the list?

I also have a case where the pin is listed as a Registered Device, but when I try to do a MDS Activation from the handheld, I get an "Activation Error". Looking at the MDSS logs (in debug mode), I see entries:

[INFO ][2008-09-24 09:57:00,634][DeviceServiceImpl]Device service | Device exists. | DevicePIN=24485131;
[DEBUG][2008-09-24 09:57:00,634][ProcessorServiceImpl]Processor | Processing message handler event. | EventCode=DEVICE_CS_UPDATED;
[DEBUG][2008-09-24 09:57:00,634][DeviceHandler]Processor | Processing message handler event. | DevicePIN=24485131; IsOffline=true; EventCode=DEVICE_CS_UPDATED;
[DEBUG][2008-09-24 09:57:00,634][ProcessorServiceImpl]Processor | Processing message handler event. | EventCode=DEVICE_REGISTERED;
[DEBUG][2008-09-24 09:57:00,634][DeviceHandler]Processor | Processing message handler event. | DevicePIN=24485131; IsOffline=true; EventCode=DEVICE_REGISTERED;
[INFO ][2008-09-24 09:57:00,634][WicletServiceImpl]Application service | Application already installed on device. | DevicePIN=24485131; AppName=systemmessages V1.4.0 - en; Status=0;
[INFO ][2008-09-24 09:57:00,634][DeviceInitListener]Device registration listener. | Device registered successfully. | DevicePIN=24485131;

This makes me think the device registered fine, but MDS Activation still fails. If I can removed this device from the list of Registered Devices, reactivation might work.

So, any one know how to removed a blackberry device from the list of MDS Registered Devices???

Thanks!!!

Last edited by kpatel : 09-24-2008 at 10:40 AM. Reason: typos
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