BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 10-02-2008, 03:58 PM   #1 (permalink)
New Member
 
Join Date: Dec 2007
Model: 8800
PIN: N/A
Carrier: AT&T
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Unhappy Upgrade to 4.1.6 problem

Please Login to Remove!

I upgraded our corporate BES from 4.1.2 to 4.1.6 I mistakenly also included MDS services but I don't think this is the root of our problem. Noone is receiving any mail to their blackberrys. The BES reports the IT policys are updated and blackberry messenger and mobile browsing are working. When I try to reprovision the device from BES I get and error that the blackberry agent can't find the user. When I attempt an enterprise activation from the wireless, nothing happens. I resent the service books but that doesn't fix the problem. I verified permissions per KB02276 and they are ok.

Any ideas???
Thanks

Event Type: Warning
Event Source: BlackBerry Router
Event Category: None
Event ID: 20000
Date: 10/2/2008
Time: 6:27:31 PM
User: N/A
Computer: MEDCARE01
Description:
[DEVICE_SESSION:24430564:00acf320] Timer Event. Exceeded service authentication timeout. No authenticated services. Releasing session.


Event Type: Warning
Event Source: BlackBerry Dispatcher MEDCARE01
Event Category: None
Event ID: 20590
Date: 10/2/2008
Time: 6:27:49 PM
User: N/A
Computer: MEDCARE01
Description:
{*******} BBR Authentication failed! Error=1


Event Type: Warning
Event Source: BlackBerry Router
Event Category: None
Event ID: 20000
Date: 10/2/2008
Time: 6:27:49 PM
User: N/A
Computer: MEDCARE01
Description:
[DEVICE_SESSION:24430564:00acf320] Service authentication verify failed. Error: 1 Service: S87484202


Event Type: Warning
Event Source: BlackBerry Router
Event Category: None
Event ID: 20000
Date: 10/2/2008
Time: 6:36:38 PM
User: N/A
Computer: MEDCARE01
Description:
[DEVICE_SESSION:23E3162B:00c10408] Timer Event. Exceeded service authentication timeout. No authenticated services. Releasing session.

Last edited by bbfugitive : 10-02-2008 at 06:17 PM. Reason: Posted event logs
Offline  
Old 10-03-2008, 11:28 AM   #2 (permalink)
Thumbs Must Hurt
 
Join Date: Sep 2005
Model: 8703e
Carrier: Verizon
Posts: 59
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I would restart the Blackberry server first off.
Offline  
Old 10-06-2008, 09:26 AM   #3 (permalink)
New Member
 
Join Date: Dec 2007
Model: 8800
PIN: N/A
Carrier: AT&T
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I think I had done that but maybe I had just restarted the BES services. In any event I went ahead and upgraded to MR1, and rebooted and the BES came up fine. However DNS did not (I run a SBS 2003). I kicked my users off again and rebooted and voila, the magical ms solution worked and allowed me a great sigh of relief. BTW, I updated my 8820 and an 8700c so far to the 4.5 OS and it is working much better than th 4.2 available from AT&T. Better attachment viewing by far, much better browsing and wifi is much more stable. I have 2 8800's and 3 more 8700c also to update but it looks smooth. Hope we can go to 4.6 soon.

Thanks for the reply jmanford
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Walk Behind Floor Cleaning Machine, Windsor Commodore
$350.0
Walk Behind Floor Cleaning Machine, Windsor Commodore pictureSynertek 6502 CPU 40 PIN DIP SY6502 CPU for Commodore Apple Atari Acorn & Others
$9.99
Synertek 6502 CPU 40 PIN DIP SY6502 CPU for Commodore Apple Atari Acorn & Others pictureCommodore II Oversize Leather Executive Chair Black Indoor Seat Furniture New
$194.38
Commodore II Oversize Leather Executive Chair Black Indoor Seat Furniture New pictureM-C INSTRUMENTS Commodore Cool / Heat Thermostat
$49.8
M-C INSTRUMENTS Commodore Cool / Heat Thermostat  pictureWINDSOR COMMODORE 20 CARPET EXTRACTOR TENNANT ADVANCE KENT
$750.0
WINDSOR COMMODORE 20 CARPET EXTRACTOR TENNANT ADVANCE KENT picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.