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Old 10-07-2008, 01:13 PM   #1 (permalink)
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Does anyone have even the slightest idea of what this warning is? It doesn't appear to be affecting anything, but its showing up daily in my app log. Any thoughts would be great.


Event Type: Warning
Event Source: BlackBerry Router
Event Category: None
Event ID: 20000
Date: 10/7/2008
Time: 1:49:26 PM
User: N/A
Computer: ##########
Description:
[DEVICE_SRP:##############] Receive_UNKNOWN, VERSION=2, CMD=241




Thank you

Last edited by dvscool : 10-07-2008 at 03:27 PM.
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Old 10-22-2008, 09:25 AM   #2 (permalink)
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These warnings are being cause by 5 BOLD users. We are testing these new devices and seeing the warnings since we began the testing.

No one has the slightest idea?
An educated guess?
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Old 10-22-2008, 11:52 AM   #3 (permalink)
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I'll take a stab - what version of BES are you running - is it older than the bold?
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Old 10-27-2008, 09:46 AM   #4 (permalink)
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It is older then the bold and I'm certain I need to upgrade. I believe we are using 4.1.4.15.

Last edited by dvscool : 10-27-2008 at 12:03 PM.
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Old 10-27-2008, 12:10 PM   #5 (permalink)
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Have you tried replacing device.xml with the latest version ?
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Old 10-27-2008, 02:53 PM   #6 (permalink)
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Yes I have updated the device .xml

I have found nothing on this warning. Its hardly critical, its just monitoring picks it up and its becoming a pain.
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Old 10-27-2008, 04:38 PM   #7 (permalink)
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I think you'll probably find it goes away after you upgrade.
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Old 11-03-2008, 07:45 PM   #8 (permalink)
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Hi there, we've got the same issue.

We're running the exact same version of BES, and these warnings have started since a user activated with a new BOLD last week.

Did you try an upgrade - and if so, did it fix your problem?

Cheers
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Old 11-03-2008, 08:13 PM   #9 (permalink)
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did you also replace vendor.xml ?
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Old 11-04-2008, 10:13 AM   #10 (permalink)
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yes I did.....
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Old 12-03-2008, 08:15 AM   #11 (permalink)
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just curious... how do i replace vendor.xml and device.xml on my BES?

BES 4.1.6 MR1
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Old 12-03-2008, 09:13 AM   #12 (permalink)
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I haven't done the upgrade to SP6 but I'll let you know when I do.
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Old 12-03-2008, 10:34 AM   #13 (permalink)
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I am seeing the same warnings on my BES server. it is version 4.1.6.9.

Any resolutions?
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Old 12-03-2008, 10:36 AM   #14 (permalink)
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Wirelessly posted (Bold 9000 (AT&T))

Seems like the resolution is to update the device and vendor xml files. Now if someone could only tell us how to do that.
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Old 12-03-2008, 10:57 AM   #15 (permalink)
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I actually did mine the other day. A Google search revealed this.
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Old 12-03-2008, 11:03 AM   #16 (permalink)
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Stupid question here, but is update for the phone or BES server?

the xml file update that is...
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Old 12-03-2008, 11:06 AM   #17 (permalink)
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For the BES to support the phone.

These files are placed on the BES.
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Old 12-03-2008, 11:24 AM   #18 (permalink)
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Fixed the error for me too!
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Old 12-03-2008, 11:53 AM   #19 (permalink)
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Oops... I Lied... They are still happening:

[DEVICE_SRP:XXXXXXXX:003efbe0] Receive_UNKNOWN, VERSION=2, CMD=241
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Old 12-03-2008, 12:06 PM   #20 (permalink)
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Quote:
Originally Posted by benexp View Post
Stupid question here, but is update for the phone or BES server?

the xml file update that is...
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