BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-13-2008, 01:05 PM   #1 (permalink)
New Member
 
Join Date: Apr 2008
Model: 8703e
PIN: N/A
Carrier: Sprint
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default The key for service has been updated?

Please Login to Remove!

A superior of mine wants to know why he got a prompt with an OK button on his 8830 in our BES environment that "the key for service s[bunch of numbers] has been updated". It could have said changed instead of updated.

What does the message mean?

Better yet, in what situations will device users get prompts like this? Did the prompt really say something about the key store? What is the key store for and in what situations would it be updated? The admin guide and it policy guide don't tell me and searches on bbforums haven't turned up anything useful.

Thanks!
Offline  
Old 10-13-2008, 01:31 PM   #2 (permalink)
Wireless Sith Lord
 
DarthBBerry's Avatar
 
Join Date: Jan 2007
Location: Online
Model: iOS 6
Carrier: Verizon x2
Posts: 1,458
Post Thanks: 2
Thanked 27 Times in 22 Posts
Default

Sounds like the IT Policy changed and the new password set by your superior doesn't match what is in the keystore.

http://www.blackberry.com/btsc/searc...200%2086334002

My resolution: clear the key store password by performing a soft reset of the device.
ALT-SHIFT-DEL
__________________
DarthBBerry
6-Time BlackBerry World Champion (2007-2012)
BlackBerry® Certified Support Specialist v5.0
BlackBerry® Certified System Administrator v5.0
Offline  
Old 10-17-2008, 11:42 AM   #3 (permalink)
New Member
 
Join Date: Apr 2008
Model: 8703e
PIN: N/A
Carrier: Sprint
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Turns out the message was something like "the key for service [the user's BlackBerry/Exchange server SRPID] has been updated."

The SRP ID has something to do with Exchange server. I'm the BB device guy mostly, so I'm asking my Exchange server/BES guru what the heck a SRP ID is and why it might be changed. If I find out, I'll post a follow up.

In the meantime, If any one here knows, please post the answer.
Offline  
Old 10-17-2008, 11:58 AM   #4 (permalink)
BlackBerry Extraordinaire
 
Join Date: Mar 2007
Model: Z10
OS: 10.1.0.19
Carrier: Fido
Posts: 1,068
Post Thanks: 6
Thanked 30 Times in 29 Posts
Default

"Guru" should know and lets hope he did not mess wit SRP ID...
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright © 2004-2014 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.