BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-14-2008, 05:06 AM   #1 (permalink)
Kul
Talking BlackBerry Encyclopedia
 
Kul's Avatar
 
Join Date: May 2005
Location: London, England.
Model: 9300
Carrier: Vodafone (UK)
Posts: 437
Post Thanks: 18
Thanked 2 Times in 2 Posts
Question Activation Error - LowLevelError ? help

Please Login to Remove!

BES 4.1.3 / Exchange 2003 SP2:
I am trying to activate a user and keep getting a "The server is not responding. Please contact your System Administrator.", when I look at the log file i see the below for this user

[30053] (10/14 17:28:21.428):{0x16E0} Retry start for user: /o=AD/ou=location/cn=site Users/cn=Firstname.lastname
[30041] (10/14 17:28:21.428):{0x16E0} Starting handheld for Firstname lastname
[40704] (10/14 17:28:21.428):{0x16E0} MAPIMailbox::MAPIMailbox(2) ServerDN=/O=AD/OU=location/cn=Configuration/cn=Servers/cn=Exchsrvrname/cn=Microsoft Private MDB, MailboxDN=/o=AD/ou=location/cn=site Users/cn=Firstname.lastname
[40739] (10/14 17:28:21.428):{0x16E0} MAPIMailbox::MAPIMailbox(2) - ResolveName[1] success for DisplayName='/o=AD/ou=location/cn=site Users/cn=Firstname.lastname'
[40430] (10/14 17:28:21.460):{0x16E0} {Firstname.lastname@company.com} MAPIMailbox::MAPIMailbox(2) - Mailbox opened on session 0x013a25f8 (Exchsrvrname)
[40153] (10/14 17:28:23.444):{0x16E0} PMDatabase::OpenNamedFolder: opening existing folder 'BlackBerryHandheldInfo'
[40155] (10/14 17:28:23.538):{0x16E0} PMDatabase::OpenNamedFolder: opened an existing folder 'BlackBerryHandheldInfo'
[40720] (10/14 17:28:23.647):{0x16E0} MAPI call failed. Error 'The client operation failed.', LowLevelError 1246, Component 'Microsoft Exchange Server Information Store', Context 1281
[20152] (10/14 17:28:23.647):{0x16E0} OpenDatabase() failed for Firstname lastname
[20154] (10/14 17:28:23.647):{0x16E0} User Firstname lastname not started
[50079] (10/14 17:28:23.647):{0x16E0} 1 user(s) failed to initialize

I have ran IEMSTEST utility and the test is successfully. I removed the User from BES, wiped device, waited for 10mins, added user back to BES and reactivated and got the same error.

I also saw other thread where they arae talking about space in the name but in this case its all fine.

any ideas what could be causing this ?
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.