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Old 10-17-2008, 10:34 AM   #1 (permalink)
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Default Cant send email but recieving is ok

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hi,

one of my manager complained to me that on his 8310 curve he is recieving email as normal but when he tries to reply he get the message that message service is not configured.

i've checked the BES(blackberry professional manager) and wireless synchronisation is enabled and bidirectional.


any advise??

thanks to all in advance
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Old 10-17-2008, 11:00 AM   #2 (permalink)
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Here's a article from Blackberry Knowledge base that was first in the list after a search for "message service is not configured"

http://www.blackberry.com/btsc/searc...200%2093865184
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Old 10-19-2008, 04:50 PM   #3 (permalink)
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Is he a member of administrators?

If so it will not work properly because administrators are denied access to the message store!
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Old 10-19-2008, 07:08 PM   #4 (permalink)
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I'd suggest:

1. Re-send Service Books
2. Re-genrate Encyption key
3. All else fails, wipe and re-activate
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