BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 10-24-2008, 10:43 AM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Jul 2005
Location: Brooklyn NY
Model: 8320
Carrier: T-Mobile
Posts: 130
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default A few handhelds are randomly missing emails

Please Login to Remove!

A couple of users on my BES are randomly missing emails on their berries. What I mean is the will have all their emails from today, 1 from earlier in the week, 2 from a couple a weeks ago, and then a few from a couple of months ago. The users are not deleting the emails and all of their emails are still in Outlook. At first I thought this was a device problem but now I am having this issue on a few devices so I am thinking it could be BES related. Anyone ever see something like this before?
Offline  
Old 10-24-2008, 10:51 AM   #2 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,103
Post Thanks: 152
Thanked 158 Times in 129 Posts
Default

I had a user that complained about not receiving email on their device but it was coming to their mailbox. I checked the BES logs and found the user had a filter setup on the device that she forgot about. Do you know if the users have any filters setup on their devices?
Offline  
Old 10-24-2008, 11:39 AM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: Jul 2005
Location: Brooklyn NY
Model: 8320
Carrier: T-Mobile
Posts: 130
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

The emails were there they have disappeared without being deleted.
Offline  
Old 10-24-2008, 02:47 PM   #4 (permalink)
New Member
 
Join Date: Nov 2007
Model: 9530
PIN: N/A
Carrier: VZW
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Email messages, personal identification number (PIN) messages and Short Message Service (SMS) messages are deleted due to low memory on the BlackBerry device.

Have your users check for available memory. Just a thought
Offline  
Old 10-27-2008, 01:51 AM   #5 (permalink)
New Member
 
Join Date: Sep 2008
Model: 8130
PIN: N/A
Carrier: Optus
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wirelessly posted

I too have this issue, I don't know what causes it but if I sync it again all is well. Always seems to leave the registrastion/network emails even if from 2 years ealier.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

VINTAGE APPLE LITE VRAM 128K X 8 BOARD CARD 820-0522-A
$195.0
VINTAGE APPLE LITE VRAM 128K X 8 BOARD CARD 820-0522-A pictureVINTAGE APPLE LITE VRAM 128K X 8 BOARD CARD 820-0522-A
$120.0
VINTAGE APPLE LITE VRAM 128K X 8 BOARD CARD 820-0522-A pictureAPPLE 630-0895-B VRAM 128K X 8 BOARD CARD VINTAGE
$219.99
APPLE 630-0895-B  VRAM 128K X 8 BOARD CARD VINTAGE pictureAPPLE 820-0522-A 630-0895-B LITE VRAM 128K X 8 BOARD >
$299.99
APPLE 820-0522-A 630-0895-B LITE VRAM 128K X 8 BOARD > picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.