Originally Posted by terces
Since this user was a Razr user before and likely never had his contacts in Exchange I doubt that they ever synced from the BB to the BES... from what I know the provider manually transferred the address book from the Razr to the BB and I don't know if that's possible again since I do not know where the Razr is. I would definitely want to make sure that the Address Book is backed up; looks like I'll have to install the Desktop Manager?
You can't use Desktop Manager to backup a Razr. If the carrier can't do it, then I'd tell the user to manually enter the contacts into Outlook - which will sync with the BlackBerry once it is activated.
If they had a Razr before, I'm betting the carrier didn't put the correct data plan on their line for the BlackBerry.