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Old 09-22-2005, 10:12 AM   #1 (permalink)
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Default Unable to regenerate encryption key

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I have one user that is no longer receiving email on the handset (7100t). It ran fine for a week or two, but stopped receiving about 5 days ago, and began displaying a "Decryption failure, regenerate encryption key" error. I have attempted to regenerate the key on the handset, and it tells me "An error has occurred. Please contact your System Administrator" and errors out of Enterprise Activation. I have also tried to regenerate the key on the desktop (4.0 sp1), and on the BES server (4.0 sp2) with no sucess in either case. I have several other users that are running just fine on the same handset. Does anyone have a guess as to what could be causing this?

In a possibly unrelated problem, the BlackBerry Managment console crashes on my server frequently when I am exploring users' settings. I read posts about this being a problem back in March, but haven't seen any resolutions. Has there been one?
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Old 09-22-2005, 10:30 AM   #2 (permalink)
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I forgot to mention that this user's email looks like it is being delivered when I check the BlackBerry Management console. I can see messages piling up in the "Pending" column and then being added to "Forwarded" when the handset picks up a proper signal.
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Old 12-13-2005, 08:10 AM   #3 (permalink)
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Question

I have the same problem. Anyone have any ideas?
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Old 09-18-2006, 11:23 AM   #4 (permalink)
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We are also having the same problem. Any help would be much appreciated.
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Old 09-18-2006, 04:56 PM   #5 (permalink)
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Default Hmm...

Hmm,not sounding good...for my users, I've done a "kill" command to their handheld, resetting it, and then doing another enterprise actication. That seemed to help. I am still new at this and reading the manual myself.
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