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Old 09-22-2005, 02:17 PM   #1 (permalink)
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Join Date: Sep 2005
Model: 7290
Carrier: Rogers
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Default Blackberry 7290 address book update problems

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I have several users with a 7290 model with the following problem: user is trying to modify an entry of a contact in her/his PAB that does not belong in the global address book. Whenever the user want to save the changes, the user get the message:
"Address updated externally. Changes will be lost and the viewer closed"

I have seen a few workarounds for this specific problem, but to no avail...

Here's an overview of our setup:
BlackBerries 7290 and 7100 models
BES for GroupWise 4.0.0.19 (both hofixes installed)
IT Policy pushed to users' BlackBerries
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Old 09-30-2005, 09:23 AM   #2 (permalink)
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Have you removed the battery from the units. I just deployed 12 of 7290 units from Rogers and they all had issues out of the boxes.

In some cases the sim cards and all appear to be ok now.

Leave the battery out for about 1 minute.
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