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Old 09-23-2005, 05:39 AM   #1 (permalink)
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Default BES (v3.6.3.8) "refused by handheld" but tried all the ideas/fixes I know of ...

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A user on the BES I administer had his handset break, and was given another temporarily until it was repaired. This user's account was deleted/cleaned and recreated with his pin once the 7100 handset was fixed and works fine.

The user whose handset was "loaned" now will not work properly.

I deleted him from the BES and deleted his exchange account and created a new one using a slightly different username. BES says he is running, redirection is enabled, ITPolicy applied cleanly, and mobile data is enabled, but get constant 'refused by handset' result and no forwarding of mail/appts at all.

The handset does have the same five desktop servicebooks (CICAL, ALP, IPPP, CMIME and BrowserConfig) as the other three handsets which are working fine. I regen'd his encryption key seven or eight times to no avail, and redone the email-to-pin mapping but no luck. An MDS app we use won't connect either but BWC email works as does non encrypted PIN messaging

Any ideas? Ready to chuck it out the window and buy a new handset :(
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Old 09-23-2005, 12:25 PM   #2 (permalink)
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Handheld is not enabled for BES. if you send from the handheld using Desktop (secure) the error will be Service Blocked.

Call your wireless carrier to correct.
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Old 09-23-2005, 04:02 PM   #3 (permalink)
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Quote:
Originally Posted by T-Roy
Handheld is not enabled for BES. if you send from the handheld using Desktop (secure) the error will be Service Blocked. Call your wireless carrier to correct.
Yes it is -- it worked fine until it was temporarily swapped to and from someone else's account (whose account now still works fine FWIW). Neither mail nor mobiledata work even though the manager shows "running" and that the policy was accepted, and allegedly the encryption keys are in sync.

Thinking of wiping it completely and starting from scratch ...

Last edited by chachi : 09-23-2005 at 04:07 PM.
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Old 09-23-2005, 10:52 PM   #4 (permalink)
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Well have fun
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Old 09-24-2005, 03:32 AM   #5 (permalink)
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Quote:
Originally Posted by T-Roy
Well have fun
Hehehehe thx for the attempted assist anyway
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Old 09-24-2005, 09:12 AM   #6 (permalink)
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I still think that its a carrier issue and that putting a sim from a working blackberry will prove the blackberry is just fine.
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Old 09-24-2005, 09:58 AM   #7 (permalink)
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Quote:
Originally Posted by chachi
A user on the BES I administer had his handset break, and was given another temporarily until it was repaired. This user's account was deleted/cleaned and recreated with his pin once the 7100 handset was fixed and works fine.

The user whose handset was "loaned" now will not work properly.

I deleted him from the BES and deleted his exchange account and created a new one using a slightly different username. BES says he is running, redirection is enabled, ITPolicy applied cleanly, and mobile data is enabled, but get constant 'refused by handset' result and no forwarding of mail/appts at all.

The handset does have the same five desktop servicebooks (CICAL, ALP, IPPP, CMIME and BrowserConfig) as the other three handsets which are working fine. I regen'd his encryption key seven or eight times to no avail, and redone the email-to-pin mapping but no luck. An MDS app we use won't connect either but BWC email works as does non encrypted PIN messaging

Any ideas? Ready to chuck it out the window and buy a new handset :(
I suspect BES isn't the issue. I think there's agreement on that. RIM's KB doesn't list that specific error, but it *does* have several articles on messages being refused. One of the things it mentions as a possible cause is that the Blackberry is not properly registering on the network. Maybe confirm that it's registered? OPTIONS, then (depending on what software version is on the device) either NETWORK or HOST ROUTING TABLE. Click the trackwheel, and you should see an option to "Register Now". Maybe try that?
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Old 09-26-2005, 10:12 AM   #8 (permalink)
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T-Roy waiting on Vodafone to recheck the permissioning ...

0siris BWC mail works fine and reregging the HRT gets me a reply message but no relief from the issue, thanks though
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Old 09-26-2005, 10:39 AM   #9 (permalink)
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We've had problems in tha past with this and vodafone. It is normally down to them not provisioning the blackberry device for enterprise use. It may be that the unit has been set for prosumer user i.e home users. They can get the device provisioned correcty for this. Also as long has the SIm card is registered for GPRS data use aswell.
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Old 09-26-2005, 01:35 PM   #10 (permalink)
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The only time I have seen messages refused is when T-Mobile provisioned the account incorrectly, they always seem to provision for web use and not Enterprise BES.
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Old 09-27-2005, 12:50 AM   #11 (permalink)
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That's kind of where I was going next. Delete all "Desktop" service books, and then try Enterprise Activation again.
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