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Old 09-23-2005, 08:16 AM   #1 (permalink)
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Default Mobile Data Service BES 3.6.0.29

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Im not the BES administrator. I'm becoming his backup. Everynight the mobile data service stops responding. My HH is unable to use the browser or anything else that needs this service. Every morning I just stop the service and restart it and it runs fine all day. I know the 3.6.0.29 version is pretty old; but, currently the admin doesn't have time or plans to upgrade for months.

Is this a known issue ? Where can I find a list of known issues if there is one ? Does anyone have a solution for this ?

TIA
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Old 09-23-2005, 08:39 AM   #2 (permalink)
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Base 3.6... Your probably gonna wanna service pack that...
Review your applog for MDS warnings or errors.
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Old 09-23-2005, 09:58 AM   #3 (permalink)
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Thanks for the response. I was pretty sure upgrading the BES was going to be the answer, I was just hoping for a quick fix.
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Old 09-23-2005, 10:20 AM   #4 (permalink)
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well, upgrading the BES to SP6 or so would be about a 10 minute process (pretty quick).
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Old 09-23-2005, 10:53 AM   #5 (permalink)
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That's great news, thank you. I will see if I can get the BES admin to apply the service pack 6.

Thanks again.
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Old 09-23-2005, 11:18 AM   #6 (permalink)
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Remember to have you original installation media as it may require that.
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Old 09-23-2005, 01:24 PM   #7 (permalink)
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Maybe the problem is not your BES is the MDS connecting to another server who is rebooting (or not responding) in the night. Backup Software? Reboot schemas?

Regards,
Bob
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Old 09-23-2005, 01:55 PM   #8 (permalink)
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Thanks for the suggestion, I will check and find out.
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Old 09-23-2005, 03:20 PM   #9 (permalink)
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if its multiple sources, and if you do not have the MDS configured to use a proxy (and the proxy server is what is down), then i'd say its the MDS. let's just say that the MDS services, even in 4.0, have been known to have issues. i'd check the application logs (in event viewer) to see if its reporting any issues. with BES 4.0, the MDS service has a memory leak. the patch for it has been available on the partners site for a few weeks, but not yet to the general public, unfortunately.
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