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Old 09-26-2005, 02:06 PM   #1 (permalink)
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Default caputure phone # of non-voice plan device

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We have a BES (4.0 sp1) ~100 users and use Tmobile for almost all of our devices (mixture of 7230's and 7290's).

Only about half of our devices, however, have a voice plan - the others are on a data only plan. Every device, however, whether or not it has a voice plan has a phone number associated with the device for billing purposes, and if you call Tmobile support for anything that is also how they reference the device.

However, the phone number of the device only shows up on the BES if it actually has a voice plan. Is there any way to get the BES to capture the associated phone numbers of the devices that have no voice plan?

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Old 09-26-2005, 03:26 PM   #2 (permalink)
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only way i have been able to do this is to make a call from the unknown numbered device and capture the number from caller ID.
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Old 09-26-2005, 03:59 PM   #3 (permalink)
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That's right, also the device should display the phone number. How to turn off the shortcut phone features when voice plan not enabled?
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Old 09-26-2005, 04:04 PM   #4 (permalink)
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On the home screen select the phone shortcut and click on ALT-Scrollweel and select hide icon.

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Old 09-26-2005, 04:43 PM   #5 (permalink)
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I've already hidden the icon, but when you press the spacebar it still opens the phone screen.
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Old 09-26-2005, 05:32 PM   #6 (permalink)
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Maybe the IT-Policy Allow Phone = False will help?

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Bob Hillesum
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Old 09-27-2005, 10:53 AM   #7 (permalink)
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Thanks!
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Old 09-27-2005, 01:40 PM   #8 (permalink)
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You could always remove the phone application...
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Old 09-28-2005, 12:28 PM   #9 (permalink)
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Have you looked in the BlackBerry Handheld Configuration Tool? It will give you a report of all your handhelds including device phone number.

I would caution anyone against removing the phone application. Doing so cuts off access to emergency services. Create an IT Policy with Allow Phone = FALSE and put your data-only users in it. This is sufficient to prevent someone from making expensive off-plan voice calls but still allows 911 calls. Yes, they may have a cell phone in addition to the BB but more access to help is better than less.
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Old 09-28-2005, 04:22 PM   #10 (permalink)
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It was just a suggestion. Another alternative is to enable FDN and only put critical numbers in the list. If no numbers are in there then one is still able to dial 911 or 112.
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Old 09-29-2005, 10:46 AM   #11 (permalink)
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Where is the Handheld configuration tool? Or do you mean on the BB Manager when you select "Handhelds" on the left?
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Old 09-29-2005, 02:06 PM   #12 (permalink)
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No, it is a separate application that should be in the BlackBerry Enterprise Server program group.
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Old 09-30-2005, 04:49 AM   #13 (permalink)
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Default BlackBerry Handheld manager

Quote:
Originally Posted by jcoke
No, it is a separate application that should be in the BlackBerry Enterprise Server program group.
Also installed if you have done remote BlackBerry Manager installation. For BES 4 and up.

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Bob Hillesum
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