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Old 09-26-2005, 04:29 PM   #1 (permalink)
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Default cannot add NEW users to BES, but can add existing members of AD

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Hello. Has anyone had issues when adding NEWLY created AD accounts to the BES? In particular, we are able to add EXISTING AD accounts to the BES, but we cannot add NEW users. We currently have v4.
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Old 09-26-2005, 04:33 PM   #2 (permalink)
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I assume, you are running exchange?
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Old 09-26-2005, 04:35 PM   #3 (permalink)
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Yes, I should have noted that. sorry...
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Old 09-26-2005, 04:38 PM   #4 (permalink)
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How NEW are these AD accounts? It may take some time to filter down
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Old 09-26-2005, 04:41 PM   #5 (permalink)
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The accounts were created over an hour ago. All were available in the GAL after approximately 10 minutes which leads me to believe that they should be available on the BES. We are thinking that we need to compare the AD attributes of a NEW account versus an EXISTING account to see if there was some change on the AD side that would cause an issue....
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Old 09-26-2005, 04:59 PM   #6 (permalink)
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these users being added to the same Exchange server as the existing AD users?
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Old 09-26-2005, 04:59 PM   #7 (permalink)
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are you trying to activating the users wirelessly?
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Old 09-26-2005, 04:59 PM   #8 (permalink)
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Does your BesAdmin mail account has the rights on the new created mailboxes? Did you test the new accounts with the IEMSTest.exe tool (in the Tools directory of your BES Software). It creates and removes a hidden test folder in the mailbox.

Regards,
Bob Hillesum
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