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Old 11-25-2008, 08:43 AM   #1 (permalink)
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Default Users status Initializing and Dispatcher errors in event viewer

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Ok, i read alot of topics and posts about almost exactly the same problem(s) i have now, but it still doesnt work

So here goes.

I installed BPS 4.1.x on a windows 2000 SP4 server (SBS).
Installation went fine.
I created a BPSadmin account and setup the permission according to the manual from blackberry.com
So that should be ok.

Anyway, the problem begins when i add the users and they get their email to activate.
The user activation stays on status INITIALIZING.
So i went searching, with the help of this forum, where the problem could be.
To make a long story short, i backtracked it (i think) to the Dispatcher and Controller not being able to contact/connect to...err..something!?
The first error in the eventviewer i see, when i reboot the whole thing, is from them.

It starts with:
Quote:
Event Type: Warning
Event Source: BlackBerry Dispatcher NT1
Event Category: None
Event ID: 45058
Date: 25-11-2008
Time: 14:20:38
User: N/A
Computer: NT1
Description:
{StartNotifyThreadServer}: DBNS component not installed.
and next
Quote:
Event Type: Warning
Event Source: BlackBerry Dispatcher NT1
Event Category: None
Event ID: 20608
Date: 25-11-2008
Time: 14:20:38
User: N/A
Computer: NT1
Description:
[BIPPe] WARNING: Using default BIPP shared secret
Then it DOES start and make an SRP connection.

But then the Controller starts giving me problems with:
Quote:
Event Type: Warning
Event Source: BlackBerry Controller
Event Category: None
Event ID: 20000
Date: 25-11-2008
Time: 14:20:42
User: N/A
Computer: NT1
Description:
The description for Event ID ( 20000 ) in Source ( BlackBerry Controller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: Could not connect to Service Control Manager at \\127.0.0.1: 1722.
and
Quote:
Event Type: Warning
Event Source: BlackBerry Controller
Event Category: None
Event ID: 20000
Date: 25-11-2008
Time: 14:20:42
User: N/A
Computer: NT1
Description:
The description for Event ID ( 20000 ) in Source ( BlackBerry Controller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: Unable to connect to Dispatcher 'NT1'.
And that just repeats itself every 5 mins or so.

i THINK this is the whole problem why the users cant get past the status "Initializing". but maybe i'm wrong.

So.... this my call for HELP!
I would be gratefull if anyone has any tips.

P.S. i tried most things mentioned in other topics.
I restarted services, checked permissions (its on a domain controller), deleted users (with the SQL commandline thing, worked perfectly btw) etc..
So i hope its solvable.

Please note that its installed on a Windows 2000 SBS server with SP4.
That might be a big thing, dunno.
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Old 11-25-2008, 09:58 AM   #2 (permalink)
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Additional info.

I checked teh DISP log and found this (dunno if it means anything significant)

Quote:
[30041] (11/25 15:39:55.062):{0x1DC8} Starting handheld for *********
[30448] (11/25 15:39:55.062):{0x1DC8} {*********} User changed (agent): id=4, email=*********, device=<none>, routing=<none>, agent=<none>, ext=1, wl=0, keys=(0:0:0)
[30068] (11/25 15:39:55.062):{0x1DC8} User ********* starting up...
[30041] (11/25 15:39:55.062):{0x1DC8} Starting handheld for <*********>
[30448] (11/25 15:39:55.062):{0x1DC8} {*********} User changed (agent): id=5, email=*********, device=<none>, routing=<none>, agent=<none>, ext=1, wl=0, keys=(0:0:0)
[30068] (11/25 15:39:55.062):{0x1DC8} User ********* starting up...
[30304] (11/25 15:39:55.062):{0x1DC8} All handhelds (2) started
[30000] (11/25 15:39:55.078):{0x1CBC} [DIAG] EVENT=Unregister_thread, THREADID=0x1CBC, THREADNAME="SRPClientSessionReceiver"
[30127] (11/25 15:39:55.219):{0x1D7C} [BIPPe] Connection established with 127.0.0.1 0x010d8e30
[30000] (11/25 15:39:55.390):{0x1CC0} [SRP] Connection established
[50096] (11/25 15:39:55.390):{0x1CC0} [SRP] Dispatcher\SRP Connection established
[50097] (11/25 15:39:55.390):{0x1CC0} [SRP] Dispatcher\SRP Connection dropped, Error=0
[30000] (11/25 15:39:55.453):{0x1CBC} [DIAG] EVENT=Register_thread, THREADID=0x1CBC, THREADNAME="SRPReceiverHandler"
[30000] (11/25 15:39:55.469):{0x1DE8} [DIAG] EVENT=Register_thread, THREADID=0x1DE8, THREADNAME="SRPClientReceiver"
[30000] (11/25 15:39:55.469):{0x1DE8} [DIAG] EVENT=Unregister_thread, THREADID=0x1DE8, THREADNAME="SRPClientReceiver"
[30000] (11/25 15:39:55.469):{0x1CC0} [DIAG] EVENT=Unregister_thread, THREADID=0x1CC0, THREADNAME="SRPClientSession"
[30000] (11/25 15:39:55.469):{0x1CC0} [DIAG] EVENT=Register_thread, THREADID=0x1CC0, THREADNAME="SRPClientSessionReceiver"
[30000] (11/25 15:39:55.484):{0x1DE8} [DIAG] EVENT=Register_thread, THREADID=0x1DE8, THREADNAME="SRPClientSession"
[30000] (11/25 15:39:55.484):{0x1D5C} [DIAG] EVENT=Register_thread, THREADID=0x1D5C, THREADNAME="TimerHealth"
[30514] (11/25 15:39:55.531):{0x1E88} [BIPPe] (S30779774:C3,ITADMIN,APPD,SERVICE_BOOK,OTASL) Connecting secure client
[30513] (11/25 15:39:55.609):{0x1E88} [BIPPe] (S30779774:C3,ITADMIN,APPD,SERVICE_BOOK,OTASL) Authenticated 0x010d8e30
[30000] (11/25 15:39:55.609):{0x1DC8} [SRP] Failed to forward info
[30000] (11/25 15:39:55.844):{0x1DE8} [SRP] Connection established
[50096] (11/25 15:39:55.844):{0x1DE8} [SRP] Dispatcher\SRP Connection established
[50097] (11/25 15:39:55.844):{0x1DE8} [SRP] Dispatcher\SRP Connection dropped, Error=0
[30000] (11/25 15:39:55.859):{0x17EC} [DIAG] EVENT=Register_thread, THREADID=0x17EC, THREADNAME="SRPClientReceiver"
[30000] (11/25 15:39:55.859):{0x17EC} [DIAG] EVENT=Unregister_thread, THREADID=0x17EC, THREADNAME="SRPClientReceiver"
[30000] (11/25 15:39:55.859):{0x1DE8} [SRP] Connection lost
[30127] (11/25 15:40:04.062):{0x1D7C} [BIPPe] Connection established with 192.168.1.3 0x010ea6e8
[30127] (11/25 15:40:04.062):{0x1D7C} [BIPPe] Connection established with 192.168.1.3 0x00d4ec60
[30514] (11/25 15:40:04.094):{0x1E88} [BIPPe] (S30779774:C3,SYNC) Connecting secure client
[30514] (11/25 15:40:04.172):{0x1E88} [BIPPe] (S30779774:C3,agent_sync) Connecting secure client
[30513] (11/25 15:40:04.203):{0x1E88} [BIPPe] (S30779774:C3,SYNC) Authenticated 0x010ea6e8
[30000] (11/25 15:40:04.250):{0x1DC8} [SRP] Failed to forward info
[50097] (11/25 15:40:04.250):{0x1DE8} [SRP] Dispatcher\SRP Connection dropped, Error=0
[30000] (11/25 15:40:04.250):{0x1DE8} [SRP] Connection lost
[30513] (11/25 15:40:04.250):{0x1E88} [BIPPe] (S30779774:C3,agent_sync) Authenticated 0x00d4ec60
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Old 11-25-2008, 12:13 PM   #3 (permalink)
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Quote:
I installed BPS 4.1.x on a windows 2000 SP4 server (SBS).
Installation went fine.
I created a BPSadmin account and setup the permission according to the manual from blackberry.com
Just a question, did you create BPSAdmin before or after the install? If you created it before the install, did you run the install as BPSAdmin?

If not, search www.blackberry.com/btsc for 'switch service account'. This will tell you how to make your BES fully run as BPSAdmin.

It looks like your dispatcher is losing it's connection. Are there any network issues going on right now?
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Old 11-26-2008, 03:00 AM   #4 (permalink)
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I created BPSadmin before the install and installed the software as BPSadmin.
(i used the installation manual/presentation from blackberry.com)

The problem with this installation is that i am not the network administrator of this company.
I just came here to install the software and get the blackberries connected to the server.

The administrating is done by another company.

I agree that its probably something with the dispatcher/controller not being able to communicate to something, but i cant figure out what and where.

as far as i know the ports and permissions are all setup correctly.
i double checked the BPSadmin account for send as and receive as permissions and that its set as VIEW ONLY ADMIN for exchange.
The port 3101 is also open for inside (for SRP).
SRP makes connection and stays connected. so thats not the problem.
Users also get an email from the server, but after that it gets confusing.
When they activate their enterprise connection on their blackbery, they cant get connected and the server just remains at status "innitializing".

But as far as "network issues", i dont know if something is going on atm.
But i wouldnt know what to ask specificly.
The Firewall doesnt seem to be the problem and like i said, the port 3101 is open and SRP is functioning.

Any other specific things/ports/rules i should check to have the dispatcher communicate properly?
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Old 11-26-2008, 04:03 AM   #5 (permalink)
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K, THAT problem is fixed now.
It seemed that there was an ISA group that allowed internet connection and the BPSadmin wasnt in it yet.
Strange since i had no problem using internet and emailing from that account.

Ohwell.

There is a new problem though, with the error "Unable to find SRPId for user". but i'll start a new topic for that.

Thnx for the help.
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