BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-04-2008, 10:37 AM   #1 (permalink)
BBF War Game Mod
 
Jadey's Avatar
 
Join Date: Oct 2006
Location: Denver CO
Model: Z10
OS: 10010614
PIN: SEEKRIT innit
Carrier: AT&T
Posts: 4,294
Post Thanks: 9
Thanked 29 Times in 23 Posts
Smile Editing the original text when replying to an email

Please Login to Remove!

I reckon I know the answer to this, but please anyone shout if you know how to do what the user wants.

Email exchange as per below:


User: So if I'm replying to an email from my blackberry, how do I delete the text from the last message?

Jadey: Open the email, select reply. Then call up the full menu and select the Delete Original Text option. If you don't have that option, let me know what software release your BB is...

User: What if I want to edit original text?

Jadey: Do you mean edit it in a reply format, or copy/paste some of the text into a new message and edit it there?

User: If I were forwarding a message but I wanted to take out the whole trail because I said something rude about someone early on in the exchange.

Other User: Tut User, you not very nice man!

User: I'm just trying to spare their feelings. Sometimes there is "need to know" information in emails too.

Jadey: You can't reply on a BB and Edit the "history" in the reply. Why? Who knows. You can:
a) Reply and delete original text
b) Reply, select some of the original text to copy and paste into reply, then delete original text
c) Reply as is, and hope the BB formatting messes up the message enough that nobody reads the moody bits
__________________
Jadey : Groupware Infrastructure Architect, Denver CO
If I'm not here, I'm playing World's End on FaceBook. Mob/Mafia Wars are SOO last year
Offline  
Old 12-07-2008, 10:04 AM   #2 (permalink)
CrackBerry Addict
 
Join Date: Jul 2005
Location: Solon, OH, USA
Model: 9000
OS: 4.6.0.167
PIN: 20878533
Carrier: ATT
Posts: 708
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

We had a related inquiry from our Germany office. They don't have unlimited BB Data plans there (or at least our people don't get them) and they were concerned about the data usage between:

1. Replying to an original mail message with the original text (and attachments, if present) intact
2. Replying and deleting the original text.

Their main concern was that they wanted to "reply without attachments" as they were concerned about data usage. We did some tests:

1. Reply to the mail as-is, with the original text and attachments
2. Copy the original text, delete the original text, paste the original text (or a subset of the original text) then send the message
3. Reply and delete the original text.

We determined that 1 and 3 used about the same data KB according to BES logs and the telco records. We determined that #2 uses the most data by far. This sort of confirmed what I had speculated all along, that the BB only sends the text you type and references the original document ID # for the "original text" in order to keep data usage to a minimum. (the handheld tells BES to send this message then retrieve MSG ID# XXXXYYYY, concatenate both together within the BES, and send both as a single message). I opened a case with TSupport with RIM and they confirmed that this is in fact the behavior. The original text comes from the BES (who fetches it from Domino) and not from the handheld. This is probably why you cannot easily edit that text.
__________________
--
Domino 7.0.4FP1 | BES 4.1.6 MR-7 | 42 handhelds
Offline  
Old 12-07-2008, 12:55 PM   #3 (permalink)
BBF War Game Mod
 
Jadey's Avatar
 
Join Date: Oct 2006
Location: Denver CO
Model: Z10
OS: 10010614
PIN: SEEKRIT innit
Carrier: AT&T
Posts: 4,294
Post Thanks: 9
Thanked 29 Times in 23 Posts
Default

That's really useful and makes a lot of sense, thanks Aroc
__________________
Jadey : Groupware Infrastructure Architect, Denver CO
If I'm not here, I'm playing World's End on FaceBook. Mob/Mafia Wars are SOO last year
Offline  
Old 12-07-2008, 10:33 PM   #4 (permalink)
CrackBerry Addict
 
Join Date: Jul 2005
Location: Solon, OH, USA
Model: 9000
OS: 4.6.0.167
PIN: 20878533
Carrier: ATT
Posts: 708
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

No problem.
__________________
--
Domino 7.0.4FP1 | BES 4.1.6 MR-7 | 42 handhelds
Offline  
Old 12-08-2008, 08:47 AM   #5 (permalink)
BlackBerry Extraordinaire
 
Join Date: Aug 2008
Location: Basel
Model: 9780
PIN: N/A
Carrier: Swisscom
Posts: 1,579
Post Thanks: 5
Thanked 119 Times in 116 Posts
Default

My understanding is the following: When you reply to a message, the attachments of the original message are NOT attached to the reply. This is the same behaviour as in Outlook and other messaging clients.

The only thing that gets appended to the reply is the original text. And this text can't be edited.

When you forward a mail, all the attachments of the original message DO get forwarded. But the Blackberry device doesn't retrieve them and then send them back (which would use a lot of bandwidth). The attachments and the text stay on BES and when you forward a message, BES just tells the mail system to forward and all the data stays local.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.