09-30-2005, 10:39 AM
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| | Activation problem - BES4 sp2 with Domino
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We installed a BES 4.0 sp2. We now have something like 50 users (all created using the import users from a legacy servers).
I'm now trying to activate a user. The entreprise activation wasn't working so I tried to do it with the BlackBerry Manager. While trying to assign a handheld to the user I got this message :
"The user is not yet known to the BlackBerry Agent"
I tried to delete/recreate the user but it's still not working.
I don't have access to the log since we use a third-party (IBM) to support our servers, but I can ask them to do stuff directly on the server if needed.