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Old 09-30-2005, 09:39 AM   #1 (permalink)
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Default Activation problem - BES4 sp2 with Domino

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Hello,

We installed a BES 4.0 sp2. We now have something like 50 users (all created using the import users from a legacy servers).

I'm now trying to activate a user. The entreprise activation wasn't working so I tried to do it with the BlackBerry Manager. While trying to assign a handheld to the user I got this message :
"The user is not yet known to the BlackBerry Agent"

I tried to delete/recreate the user but it's still not working.

I don't have access to the log since we use a third-party (IBM) to support our servers, but I can ask them to do stuff directly on the server if needed.

Thanks!
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Old 09-30-2005, 02:47 PM   #2 (permalink)
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Do you handhelds have 4.0 firmware on it? If so, just set their Activation Password and try to set it up that way.
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Old 09-30-2005, 07:52 PM   #3 (permalink)
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Problem solved.
there was a problem in Domino. (the user had 2 profil in the Notes database for BB or something like that.
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