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Old 10-01-2005, 11:20 PM   #1 (permalink)
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Default MDS error: PushServlet - could not map device to an IPPP host

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Background: We are running BES 2.2 (2.2.5 if I recall) for Lotus Notes/Domino. My device is a 7520 (Nextel). I can send/receive e-mail, browse the web from the 7520. MDS is running and enabled for me. IPPP Desktop is in my Service Book. I can go to http://bes_server:8080 from a PC and view the MDS status.

I got a 30-day demo of Flowfinity, a forms/reports application for the Blackberry. One of the first steps on installation is to install a client on the device, which I have done, and this client has a "BES connectivity test". I run the test, which asks for the name/ip address of the BES server and the port number for MDS, which is 8080 in our case.

The test fails with an error 400.

The event log on the BES server shows this error:

EVENT = PushServlet: FAILED - could not map device ######## to an IPPP host

where ####### is the PIN of my device.

Any ideas about what would cause this and how to fix it?

I found one article on RIM's web site that seems to say there is some sort of issue with the mapping of my e-mail address and the PIN, but gives no information on how to fix it. But if that were the case, it would seem to me that I would be getting e-mail or be able to browse the web from my device. When I look at the BES log files at the lines prior to the above error, it appears to "know" that it is me.

I'm not sure what to do next, so any ideas would be appreciated.
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