The "Location Document" is located in the Personal Address book.
Is the name of the "Home Mail Server" in the Server tab in the Personal Address book the same as that listed on the "Person Document" in the NAB?
The only way a user's mail file will be polled is when the user has a BES account, and the BES server looks up the user's mail server location from the person doc.
The BlackBerry Enterprise Server Software uses the Person document in the Domino Directory to resolve server/mail file locations for a user.
It reads the mail file name and location from the Domino Directory under two conditions.
1.When you start the BlackBerry Enterprise Server
2. When the user's profile account document is modified in the BlackBerry profiles database (BlackBerryProfiles.nsf)
The BES add-in task when loaded, looks at the Profiles database and loads all the UNIDs into memory and compares them to the NAB.
The following link may shed some light on the issue.... http://www.blackberry.com/knowledgec...35940&vernum=2