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-   -   Replace a defective handheld (http://www.blackberryforums.com/bes-admin-corner/16672-replace-defective-handheld.html)

mickyhunt 10-05-2005 03:02 AM

Replace a defective handheld
 
What is the best procedure to replace a defective handheld after the new one arrives. Should I Kill the old handheld and then assign that user to the new handheld - or is there a way to just modify the PIN?

BES4.01 Server

Not sure of the handheld model - but fairly new (3 Months). May include the phone.

Thanks for your assistance.

rsun 10-05-2005 08:58 AM

If the bad handheld can still receive information I send it the kill code, and then just set up the new one and it removed the old PIN automatically.


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