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Old 10-11-2005, 11:40 AM   #1 (permalink)
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Default Email sending problem

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I have changed the user on one of the company Blackberrys 7100V and when I try and send an email it fails with the message "unable to look up user info in database To:email address".
We have BES 3.6 and Exchange Server 2000. It works when sending to some internal users but not others or to external emails.
The other Blackberrys in the company work fine.
Any help greatly appreciated.
Thanks
Mike
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Old 10-14-2005, 11:56 AM   #2 (permalink)
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having the same issues with my 7290, actually i received a new unit and transferred sim cards, I send service books but it still won't allow me to send emails. I can receive them just fine and respond to the ones I receive but I can't seem to send a new one at all and it gives me the same thing:
unable to look up user info on database
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Old 10-15-2005, 09:07 AM   #3 (permalink)
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OK PROBLEM SOLVED!

U have to go into Options

Then go into Service books

then look for a service book that says Web Client and delete that one.
It should work

worked for me!

I'm Back Up and RUNNING!
wooooooo hoooooooooo
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Old 11-11-2005, 03:25 PM   #4 (permalink)
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I am having the same problems, I deleted to web client service book, and now I can not even choose to send using the web client, I can only send internal (enterprise) email.

I have been on the phone with cingular and RIM, and no one seems to be able to help me.

Everything was working fine for months, then BAM...no outside email....

Lee
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