BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-11-2005, 07:42 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2005
Model: 6710
Carrier: T-Mobile
Posts: 15
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BES Installation

Please Login to Remove!

Hello All,

I'm embarking on my first BES installation and am running into a few problems. I'll start w/the specifics - hosting BES on a VM, Win2k3, fully patched. Each time I run the BB Enterprise Server Configuration, I get to the point of inputting the SRP info, validating the info, and then click next and get the following message:

BESProfile
MAPIInitialize (80004005) OK.

I click on Ok and get the following:

The MAPI subsystem cannot be correctly initialized and used. Please make sure MAPI is installede and configured properly. OK.

I'm not hosting the BES on the same server as the Exchange server, which is Exchange 2003. Any ideas what I'm doing wrong? Thanks in advance for advice.


BG
Offline  
Old 10-11-2005, 08:50 PM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: May 2005
Model: 7100
Carrier: T-Mobile
Posts: 299
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Exchange is installed in the VM as well?
Offline  
Old 10-11-2005, 09:22 PM   #3 (permalink)
CrackBerry Addict
 
T-Roy's Avatar
 
Join Date: Jan 2005
Model: 8800
Carrier: Darth Vader
Posts: 704
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Any ideas what I'm doing wrong? Thanks in advance for advice.
Did you read the manual? Did you first install the MAPI Subsystem before Installing the BlackBerry Server Software (in otherwords, install Exchange System Manager and apply Service Pack 1).
Offline  
Old 10-11-2005, 10:09 PM   #4 (permalink)
New Member
 
Join Date: Oct 2005
Model: 7290
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default I have some thoughts.....

What version is the mapi32.dll on the BES server and Exchange server? They should be the same...
It has been a while since I have done the install but did you register the cdo.dll file that you will find in the Exchsrvr directory on your bes server?
For example.... regsvr32 "D:\Program Files\Exchsrvr\bin\cdo.dll"

Hopefully this will start some juices flowing....
Offline  
Old 10-12-2005, 11:34 PM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2005
Model: 6710
Carrier: T-Mobile
Posts: 15
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks all for your suggestions (and yes, I did read the manual). I'll put these into play and let you know how it goes. Thanks again!
Offline  
Old 10-14-2005, 09:45 PM   #6 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: May 2005
Model: 7100
Carrier: T-Mobile
Posts: 299
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

CDO won't allow for a successful MAPI session. You still haven't answered if Exchange is in the VM session. If not then you will need to install ESM.
Offline  
Old 05-05-2006, 09:30 AM   #7 (permalink)
New Member
 
Join Date: May 2006
Model: 7100T
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Here is one possibility that I ran into when I had the same issue:

I had started the BES install using the besadmin user. During the install, a reboot is required and then the install continues. After the reboot, I logged in with another admin account out of habit and continued with the install. I then had the same problem as the original poster and could not continue the install.

Finally, I rebooted and then I relealized my error and logged in with besadmin user. This time when the setup was continue, I was prompted for my excahnge credentials/ mapi settings and all worked well.

Hopes this 'doh' moment helps someone else.

Cheers
Offline  
Old 05-25-2006, 01:11 AM   #8 (permalink)
New Member
 
MilesGibson's Avatar
 
Join Date: May 2006
Model: 8800
Carrier: Rogers
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default The MAPI subsystem cannot be correctly initialized and used.

I too am installing BES Express 4.1 for the first time. The server I am installing BES on does not have Exchange installed. It is installed on another server, so how do I tell BES about my Exchange server?

Cheers,

Miles
Offline  
Old 05-26-2006, 10:30 AM   #9 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2006
Location: Minneapolis
Model: 7100t
Carrier: tp-mobile
Posts: 26
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

You have to install exchange system manager so it gets the mapi and cdo stuff. Then it'll bring up the standard add an email profile dialog box during the install.

Don't forget to install the same service pack as you have on your exchange server.
Offline  
Old 06-30-2006, 02:46 PM   #10 (permalink)
Thumbs Must Hurt
 
Join Date: May 2005
Model: 7200
Carrier: T-mobile
Posts: 64
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have installed ESM 2003 and SP1 and am still getting the errors. Any ideas?
Offline  
Old 07-02-2006, 07:55 AM   #11 (permalink)
Thumbs Must Hurt
 
Join Date: Jun 2006
Location: Dubai
Model: 8700c
PIN: 203A948C
Carrier: Etisalat
Posts: 62
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

The service account needs to have a mailbox created for itself. Creating it using AD wudnt do. Create a mailbox for the service account too.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.