BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-12-2005, 12:21 AM   #1 (permalink)
BlackBerry Extraordinaire
 
stonent's Avatar
 
Join Date: Oct 2004
Location: Fort Worth, Texas
Model: 8220
PIN: FFFFFFFF
Carrier: T-Mobile
Posts: 1,734
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Restrictive spam filtering blocking OTA

Please Login to Remove!

I came across this today after several hours on the phone with Nextel and finally Tier 3 RIM support. Apparently during an OTA activation the first thing that happens is RIM sends an e-mail to the address specified and the BES grabs it as soon as it hits and then starts sending the services down to the phone once it confirms the password and such.

We had a user today that had strict mail filtering turned on that was blocking everything that was not part of our domain so the OTA e-mails were being thrown out to the junk folder as soon as they hit the inbox before the BES could get them.

Also check for anything like, a mail rule to deliver mail into a personal folder or to auto move certain mails to a different folder (such as move all mails with attachments to a certain folder)

They symptoms of this are the phone saying

Activating...
Retrying...
Activating...
Retrying...

(that's over a period of an hour) So the solution is to make sure you add *.blackberry.* and *@blackberry.* (or whatever the wildcard feature is in outlook or your spam filtering software) to your safe list.
__________________
Stonent

Prior: BES: 7510, 7520, 7290, 7230, 7130, 8220 (No Data Plan), Droid Eris
Post your question on the forum, don't PM me.

Last edited by stonent : 10-12-2005 at 09:31 AM.
Offline  
Old 10-14-2005, 09:03 PM   #2 (permalink)
JRV
Thumbs Must Hurt
 
Join Date: Apr 2005
Location: Houston, TX USA
Model: 7130e
Carrier: Verizon
Posts: 144
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

There are other threads about this here, and it caught me when I first installed BES, too.

IMO, among the MANY things RIM needs to do to improve their install documentation is to tell you what you need to whitelist in your spam filter and advise about mail client rules. There's not even a hint in the documentation that e-mails are part of the activation process.
Offline  
Old 10-15-2005, 01:51 AM   #3 (permalink)
CrackBerry Addict
 
T-Roy's Avatar
 
Join Date: Jan 2005
Model: 8800
Carrier: Darth Vader
Posts: 704
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

BlackBerry Wireless Enterprise Activation White paper
almost everything you need to know about Wireless Enterprise Activation

http://www.blackberry.com/knowledgec...?nodeid=739271
Offline  
Old 10-15-2005, 11:59 AM   #4 (permalink)
JRV
Thumbs Must Hurt
 
Join Date: Apr 2005
Location: Houston, TX USA
Model: 7130e
Carrier: Verizon
Posts: 144
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Interesting to skim, I suppose, but not what's needed. The install manual needs to say:
OTA activation requires receipt of an e-mail message in the user's Inbox. Spam filters may prevent receipt of this message. If you use one, whitelist these addresses...
Offline  
Old 10-15-2005, 01:44 PM   #5 (permalink)
BlackBerry God
 
jibi's Avatar
 
Join Date: Oct 2004
Location: Jibi's Secret Place
Model: 8900
OS: 4.6.1.174
Carrier: AT&T
Posts: 11,310
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

http://www.blackberry.com/knowledgec...7156&vernum=12

Quote:
Cause 4
During wireless enterprise activation, you should receive an email from

[email address] <mailto:network@etpXX.etp.na.blackberry.net>

Note: The above address is only valid in North America, other regions will receive an email from a similar address ending in blackberry.net.

To determine why this email has not been received, verify that:

1. A spam filter is not blocking the email.
2. The email is being sent to the correct user account email address.
3. The corporate firewall is allowing the email through.
4. There are no rules being applied to the email as it arrives (e.g., the email is being moved to another folder, or deleted.)
5. The userís email client is set to deliver new email to the exchange mailbox and not to a personal folders (.pst) file.
6. The handheld is provisioned for BlackBerry Enterprise services. (To determine this, contact your wireless service provider.)
__________________
In the beginning the Universe was created. This has made a lot of people very angry and is widely regarded as a bad move.
Offline  
Old 10-15-2005, 02:49 PM   #6 (permalink)
JRV
Thumbs Must Hurt
 
Join Date: Apr 2005
Location: Houston, TX USA
Model: 7130e
Carrier: Verizon
Posts: 144
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yep, this info belongs in the install manual.

Also, note the typo in the e-mail address! Which one do we whitelist? RIM documentation just keeps getting better and better.
Offline  
Old 10-15-2005, 05:37 PM   #7 (permalink)
BlackBerry God
 
jibi's Avatar
 
Join Date: Oct 2004
Location: Jibi's Secret Place
Model: 8900
OS: 4.6.1.174
Carrier: AT&T
Posts: 11,310
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

hehe. its the etp address. to be honest, i'd just whitelist *.na.blackberry.net or maybe even all of *.blackberry.net.
__________________
In the beginning the Universe was created. This has made a lot of people very angry and is widely regarded as a bad move.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright © 2004-2014 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.