Originally Posted by BBTechGuy
If you do not see anything that contains this then you know you either looked in the wrong agent log or that the BES never found the etp e-mail and thus was not responsible for deleting it from the mailbox.
I'm having an absolute pain of a time getting our BES to work. The above quote is pretty much our situation.
I try to activate the blackberry remotely and receive the email from ***.ap.blackberry.net in my inbox, yet BES doesn't seem to be looking in my inbox. The user has been added in BES, and I've tried removing and re-adding.
The status of our server is:
BlackBerry Server Name: #########FS1
Server Status (PID): Running (8992)
SRP Status: Connected
# Users: 2
Mobile Data Service: Running (7040)/Enabled/Push Server
Wireless Message Reconciliation: N/A
Controller: Running (8112)
Bypass Router: Running (8608)
Attachment Service: Running (7212)
Policy Service: Running (7080)
Synchronization Service: Running (7128)
User Administration Service: Not Installed
Database Consistency Service: Running (9000)
Blackberry Alert: Running (8644)