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Old 01-13-2009, 02:41 PM   #1 (permalink)
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Default Adding a user on BES 4.1 / Exchange 2003

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Hi all,
I'm new to BES and have recently been assigned to a client with an existing BES 4.1 / Exchange 2003 setup. A new user needs to be added to the system and I've been looking for the best way to create the account so it works properly in both Exchange and BES. I've searched all over, but have only been able to find threads about problems in the user creation process. I know there must be a simple how-to guide on the proper procedure for creating a new Exchange/BES user, but just haven't been able to find it. Can anyone point me in the right direction?
Thanks in advance,
Gadi
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Old 01-13-2009, 04:05 PM   #2 (permalink)
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Add user in exchange

add user in BES after about 1 min or longer depending on how good your hardware/network is.
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Old 01-14-2009, 12:29 PM   #3 (permalink)
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Honestly, the BES prerequisites thread has it all, I suggest reading it and using it to make a checklist.

Also, you can't just add them to the roster, you have to decide on a way to activate them. There are at least three ways.

If you want to activate them over the air, you have to set a password and know their valid SMTP address, and they have to know the password.

There are various other have-tos based on the IT Policy, if you have one.

Checklist strongly advised.
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Old 01-14-2009, 01:38 PM   #4 (permalink)
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Default NF on BES Prerequisite Thread

Some Exchange 2003 patches (including the Daylight Saving Time patch) require you to grant Send As permissions for the BES service account on all the Active Directory users on the BES, or else they will be able to receive and not send.

You can grant Send As permissions to the BES service account on all the Active Directory users in all your domains by applying this change to the top of the domain (make sure it applies to User objects); or you can move them all into one Organizational Unit and give the service account Send As permissions to all the User objects in the OU.

Users with Administrative rights on the domain will never be able to send with their BB's. The Send As permission for the BES service account will disappear shortly after it is applied.

MS KB article 912918, or call RIM T-Support and listen to the recorded message for more details.
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Old 01-15-2009, 02:21 PM   #5 (permalink)
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In the end I just added to exchange, then to BES, and all went through fine... activation went without a hitch, and he's able to both receive and send emails. Thanks for the help .
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