I'm new to BES and have recently been assigned to a client with an existing BES 4.1 / Exchange 2003 setup. A new user needs to be added to the system and I've been looking for the best way to create the account so it works properly in both Exchange and BES. I've searched all over, but have only been able to find threads about problems in the user creation process. I know there must be a simple how-to guide on the proper procedure for creating a new Exchange/BES user, but just haven't been able to find it. Can anyone point me in the right direction?
Thanks in advance,
Some Exchange 2003 patches (including the Daylight Saving Time patch) require you to grant Send As permissions for the BES service account on all the Active Directory users on the BES, or else they will be able to receive and not send.
You can grant Send As permissions to the BES service account on all the Active Directory users in all your domains by applying this change to the top of the domain (make sure it applies to User objects); or you can move them all into one Organizational Unit and give the service account Send As permissions to all the User objects in the OU.
Users with Administrative rights on the domain will never be able to send with their BB's. The Send As permission for the BES service account will disappear shortly after it is applied.
MS KB article 912918, or call RIM T-Support and listen to the recorded message for more details.