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Old 10-12-2005, 07:03 AM   #1 (permalink)
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Default BES 4.0 Domino SP2 High CPU

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We have 1 main BlackBerry server with 2 Xeon 3.2Ghz processor and 3GB RAM supporting 450 users. When we ran 4.0 SP1/Hotfix3 the server would average a CPU utilization of 10%. After we upgraded to 4.0 SP2/Hotfix2 we are average 80% CPU utilization.

The odd thing I'm not having any issue with the Alert log. The Alert logs looks like it got smaller since the upgrade.
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Old 10-12-2005, 08:39 AM   #2 (permalink)
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what os version are you running ? and what domino version?
we have a dom6.5.4 and 2003 with Services Pack and BES4.0.2 without any Problems.
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Old 10-12-2005, 08:43 AM   #3 (permalink)
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Still seeing this? If so, what version of Domino?
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Old 10-12-2005, 09:09 AM   #4 (permalink)
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I am also running Dom6.5.4FP1, Win2003 and BES 4.0.2 with 300+ users/server and no problems.
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Old 10-13-2005, 06:56 AM   #5 (permalink)
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I'm running Windows 2003 (NO SP1) with a slew of hotfixes and Domino 6.5.2. Maybe it's time to upgrade to Domino 6.5.4.
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Old 10-13-2005, 08:03 AM   #6 (permalink)
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there are several issues with your combination. try to upgrade to W2003 SP1 and at least Domino 6.5.2 FP1

http://www-1.ibm.com/support/docview...=utf-8&lang=en
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Old 10-13-2005, 09:56 AM   #7 (permalink)
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The problem turned out to be a pruning thread stuck on a state database. RIM had me disable the user from the server, make a replica of his state database, run fixup updall -r and compact -c verse the new replica, replace his original state database with the replica (make sure you keep the same file name) and re-enable the user.
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