Exchange 2003 SP1 with IMF
BES 4.0 SP1
Outlook 2003 SP2

I have had two BB 7520s with v4.0 users complain of emails being forwarded to their Blackberrys that never appear in their Inbox. Both have only the Inbox checked for Email Redirection on the device. They are using Outlook 2003 SP2 with cached exchange mode enabled. I noticed both users had the Junk Email filter set to High. I set them to Low and it seems to have resolved the issue.

Here's the thing: It was my understanding that with the filter set on HIGH, the emails are moved to the Junk Email folder, not deleted. But the emails are nowhere to be found in Outlook. Now....I am aware of the known issue with BES not processing emails that are permanently deleted from Outlook, leaving the email on the handheld. So I'm thinking that the local Outlook filters are marking these emails as Junk, moving them from the Inbox and permanently deleting them, but still causing the email to forward to the device and never leave it.

With all this said, I guess my question is more about Outlook filtering: Does Outlook permanently delete junk mail when it set to HIGH? I can't find white papers that specify this.

I hope this is making sense.
At the very least, I just wanted to get my experience with this out there.

High: Most junk e-mail is caught, but some regular mail may be caught as well. Check your Junk E-mail folder often.

I think that spells it out fairly clear right there as to what it does with the email.

However, there is the option (enabled by default, I believe) that permanently deletes suspect email rather than moving it to the Junk E-mail folder.

I'm assuming that they have Mailbox & Handheld selected in the Email Reconciliation options?

I understand what HIGH is SUPPOSED to do, but the emails never actually appear in the Junk Email folder as I would expect them to.

Permanently delete suspect email was unchecked for both users.

Mailbox and Handheld for Email Reconc.

If you have Nextel, which I do, I had to call Customer Service. For some reason, they had me set up to not copy the email to my Inbox as well as my Blackberry, but only to give it to whichever platform got the email first.

I asked them if there was anything I could have done to change it, and they said no, it was something they had to do on their end to correct the problem. Whatever they did, it works fine for me now, but I DID have the same problem as you! ;)