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Old 10-12-2005, 07:19 PM   #1 (permalink)
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Default Handhelds Activated Wirelessly not showing up in Configuration Tool

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All of the handhelds we've activated wirelessly do not show any stats in the Handheld Configuration Tool. We are running 4.0 SP2. Why is this happening? All the other handhelds that used the wire to activate all report stats such as their model number, phone number, etc, etc. Any ideas?
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Old 10-01-2006, 03:58 PM   #2 (permalink)
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Originally Posted by Natrone
All of the handhelds we've activated wirelessly do not show any stats in the Handheld Configuration Tool. We are running 4.0 SP2. Why is this happening? All the other handhelds that used the wire to activate all report stats such as their model number, phone number, etc, etc. Any ideas?
Install the latest version of BES Service Pack 5a Hot Fix 4 to see if this resolves your issue. Then remove the account off of the BES, Wipe the device and then reactivate to see if that pulls in the stats.
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