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Old 10-13-2005, 04:07 AM   #1 (permalink)
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Default Can't deploy IT policy or kill handset

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Hi

I'm running an evauation edition of Blackberry (4.0.0.16) for GroupWise (6.5 SP4). Generally, it's working fine

I'm trying to setup IT Policys and deploy them to the Handsets. I can set up the policy fine, but the status for the user shows "IT Policy Status Pending". It's been that way for over a day now.

I can't get "Resend IT Policy", "Set Password & Lock Handset", "Set Owner Information" and more worryingly "Erase Data & disable Handset" to work. All my e-mail, appointments are sent ok and I can't see anything obvious in the logs

I also found this this thread, but it was unanswered

Problem pushing policies down to 7250's

Can anyone help or point me in the right direction?

TIA

Darren
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Old 10-13-2005, 04:56 AM   #2 (permalink)
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Try restarting the Blackberry Policy Service and Blackberry Syncronization service.
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Old 10-13-2005, 05:30 AM   #3 (permalink)
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Thanks, turned out the Blackberry Policy Service hadn't started
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