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Old 10-14-2005, 07:35 AM   #1 (permalink)
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Default BES 4.0 and Wireless email reconciliation option

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Hello all.

I'm having a problem with a new BES 4.0 installation. The option to enable Wireless email reconciliation is grayed and not available.

These are the details for the installation I have:

- Windows 2003 Server
- ESM 2003 SP1
- cdo.dll registered is 6.5.7233.28. This cdo.dll is in c:\program files\exchsrvr\bin and c:\windows\system32 too.
- Permissions for BESadmin account seems to be fine acording to other messages I have seen.

I have no users in this server yet, all of them are on a old box with BES 3.6. I don't want to migrate them to the new box until I have this problem solved.

Any help will be appreciated.

Thanks in advance.
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Old 02-22-2006, 11:36 AM   #2 (permalink)
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I had the same problem following a new install, I uninstalled, re-installed, SP'd and HF'd but the issue persisted. One of my co-workers suggested checking that all services were running correctly.

What I found was the "Blackberry Database Consistency Service" was disabled.
I enabled it - Wireless email reconciliation became available

sometimes the simple things catch you
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