BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-23-2009, 08:10 AM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: May 2008
Location: Manila, Phils
Model: 8320
PIN: N/A
Carrier: Smart Communications PH
Posts: 97
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Blackberry Controller WARNING 20406

Please Login to Remove!

Awhile ago user called me up to tell me they're not receiving emails to their handheld, a quick check to the services showed that the Blackberry Controller service was stopped.

So I started it and it started normally.

checking the logs I saw several instances of this WARNING:

Event Type: Warning
Event Source: BlackBerry Controller
Event Category: None
Event ID: 20406
Date: 1/23/2009
Time: 8:52:44 PM
User: N/A
Computer: SERVER NAME
Description:
'SERVER NAME' agent 2: will not restart - reached the maximum of 10 restarts per 24 hours

I saw the other thread discussing this but it was pertaining to changing the service account- but I did not do anything like that lately.

I checked the CTRL logs and this is what I see:

Code:
[30000] (01/23 20:43:33.769):{0x1BEC} 'SERVER NAME' agent 2 will start in 9 seconds
[30000] (01/23 20:43:43.769):{0x1BEC} 'SERVER NAME' agent 1 started as process 9712
[30000] (01/23 20:43:43.769):{0x1BEC} 'SERVER NAME' agent 2 started as process 9532
[30000] (01/23 20:43:44.769):{0x1BEC} 'SERVER NAME' agent 1 stopped. Exit code = 5413
[30000] (01/23 20:43:44.769):{0x1BEC} 'SERVER NAME' agent 2 stopped. Exit code = 5413
[20406] (01/23 20:43:44.769):{0x1BEC} 'SERVER NAME' agent 1: will not restart - reached the maximum of 10 restarts per 24 hours
[20406] (01/23 20:43:44.769):{0x1BEC} 'SERVER NAME' agent 2: will not restart - reached the maximum of 10 restarts per 24 hours
[20406] (01/23 20:44:44.771):{0x1BEC} 'SERVER NAME' agent 1: will not restart - reached the maximum of 10 restarts per 24 hours
[20406] (01/23 20:44:44.771):{0x1BEC} 'SERVER NAME' agent 2: will not restart - reached the maximum of 10 restarts per 24 hours
[20406] (01/23 20:45:44.774):{0x1BEC} 'SERVER NAME' agent 1: will not restart - reached the maximum of 10 restarts per 24 hours
[20406] (01/23 20:45:44.774):{0x1BEC} 'SERVER NAME' agent 2: will not restart - reached the maximum of 10 restarts per 24 hours
[20406] (01/23 20:46:44.776):{0x1BEC} 'SERVER NAME' agent 1: will not restart - reached the maximum of 10 restarts per 24 hours
[20406] (01/23 20:46:44.776):{0x1BEC} 'SERVER NAME' agent 2: will not restart - reached the maximum of 10 restarts per 24 hours
[20406] (01/23 20:47:44.778):{0x1BEC} 'SERVER NAME' agent 1: will not restart - reached the maximum of 10 restarts per 24 hours
[20406] (01/23 20:47:44.778):{0x1BEC} 'SERVER NAME' agent 2: will not restart - reached the maximum of 10 restarts per 24 hours
[20406] (01/23 20:48:44.780):{0x1BEC} 'SERVER NAME' agent 1: will not restart - reached the maximum of 10 restarts per 24 hours
[20406] (01/23 20:48:44.780):{0x1BEC} 'SERVER NAME' agent 2: will not restart - reached the maximum of 10 restarts per 24 hours
[20406] (01/23 20:49:44.782):{0x1BEC} 'SERVER NAME' agent 1: will not restart - reached the maximum of 10 restarts per 24 hours
[20406] (01/23 20:49:44.782):{0x1BEC} 'SERVER NAME' agent 2: will not restart - reached the maximum of 10 restarts per 24 hours
[20406] (01/23 20:50:44.784):{0x1BEC} 'SERVER NAME' agent 1: will not restart - reached the maximum of 10 restarts per 24 hours

can anybody help?

Last edited by cyberkamote : 01-23-2009 at 08:11 AM.
Offline  
Old 01-23-2009, 08:50 AM   #2 (permalink)
Wireless Sith Lord
 
DarthBBerry's Avatar
 
Join Date: Jan 2007
Location: Online
Model: iOS 6
Carrier: Verizon x2
Posts: 1,458
Post Thanks: 2
Thanked 27 Times in 22 Posts
Default

See thy knowledge and ye shall find KB13707.
__________________
DarthBBerry
6-Time BlackBerry World Champion (2007-2012)
BlackBerry® Certified Support Specialist v5.0
BlackBerry® Certified System Administrator v5.0
Offline  
Old 01-26-2009, 09:18 AM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: May 2008
Location: Manila, Phils
Model: 8320
PIN: N/A
Carrier: Smart Communications PH
Posts: 97
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

thanks, but it's weird in the KB its says

Resolution

To resolve this issue, check the Windows Event Viewer Application log for the error code that the BlackBerry Messaging Agent generates, and see the applicable knowledge base articles for more information.

* For error code 5305, see KB01018
* For error code 5302, see KB00075

But I neither have those errors, but anyway, I will still check...thanks!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright © 2004-2014 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.