We have sites in the UK, China and the US.
At all 3 sites we have an Exchange server.
We have a BES 188.8.131.52 Server here in the UK.
We can add users from either the UK or US Exchange server and can then activate the users blackberry device.
A week or so ago we added a new site in Sweden and they too have their own Exchange Server.
We can add a user from this server to the BES.
However when we attempt to activate a user on this server the activation email makes it into their inbox - of course usually the user never even sees the activation email, the Exchange/BES system does everything automatically.
Is there any reason why a new Exchange server added to our network would experience these kinds of problems?
Do we need to tell the BES server that it needs to monitor a new Exchange server?
I'm clutching at straws here at the moment and was just hoping maybe somebody had seen something similar in the past