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Old 01-23-2009, 09:15 AM   #1 (permalink)
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Default Added new Exchange server - Can't activate users on it

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OK.
We have sites in the UK, China and the US.
At all 3 sites we have an Exchange server.
We have a BES 4.1.6.13 Server here in the UK.
We can add users from either the UK or US Exchange server and can then activate the users blackberry device.

A week or so ago we added a new site in Sweden and they too have their own Exchange Server.
We can add a user from this server to the BES.
However when we attempt to activate a user on this server the activation email makes it into their inbox - of course usually the user never even sees the activation email, the Exchange/BES system does everything automatically.

Is there any reason why a new Exchange server added to our network would experience these kinds of problems?
Do we need to tell the BES server that it needs to monitor a new Exchange server?

I'm clutching at straws here at the moment and was just hoping maybe somebody had seen something similar in the past
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Old 01-23-2009, 09:31 AM   #2 (permalink)
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Sounds like permissions on the store.

Have you checked logs on the BES?
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Old 01-23-2009, 09:52 AM   #3 (permalink)
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^^

I agree with knottyrope on this one. It's usually a permissions issue when you can't activate a user on a new Exchange server.

Also, do you only have one BEs servicing all sites? If so, I would look at ping times as well. They must be pretty high going from the UK to US.
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Old 01-23-2009, 10:41 AM   #4 (permalink)
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Ping times are not great between us and Sweden.
Although we have a 20mb/20mb connection here in the UK and Sweden are actually on the end of a 100mb connection - really bad peering by ISP's mean aprox. 200ms response rate between sites.

I'm getting a little confused as to where the rights the BES Admin account has actually sets its permissions.

If I open up a user via Active Directory Users & Computers and look at rights on their mailbox I can see that the BES Admin account does have rights - however it appears to be "Read Permissions" only and not anything else.
However these rights are "inherited from the parent object" - for the life of me I cannot find the object where the rights are actually applied on.

It's not at a site level, so it's somewhere between the site and the Exchange server but for the life of me I cannot find the actual object where I could reset the permissions.

I too am quite convinced it's a permission issue - just can't see how to push out the required permissions to the new exchange server.
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Old 01-23-2009, 10:44 AM   #5 (permalink)
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Quote:
Originally Posted by Aminocom View Post
A week or so ago we added a new site in Sweden and they too have their own Exchange Server.
We can add a user from this server to the BES.
However when we attempt to activate a user on this server the activation email makes it into their inbox

AD tells BES where to go for that user.

Also I doubt latency is an issue for Sweden if they are working ok in the US.
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Old 01-23-2009, 10:51 AM   #6 (permalink)
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here read this about permissions

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Last edited by knottyrope : 01-23-2009 at 10:54 AM.
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