01-27-2009, 09:39 AM
Join Date: Apr 2005
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| | [SYNC-UserControl] Failed (error=5406) to convert XML record to device
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I got this weird error when I activated a Bold on our BES.
[SYNC-UserControl] Failed (error=5406) to convert XML record to device record payload. [Name of User:8, DS=DevMgmt, DB=Time Zones, V=1, TB=1, GUID=13]
It was stuck at 98% for 45 minutes and stuck on Time Zones sync during the EA. We canceled the EA and tried to send and receive emails with no problems.
From what I saw when searching Blackberry's site, it says that the 5406 error means that it can't read the configuration from the BES. I don't understand how that can be since I was able to activate a 8300 just fine after the Bold gave me that error.
Exchange 2003 + all patches and SP's. BES is running latest SP's and MR1. MR2 didn't install because of a error with the MDS service. I've seen it happen on other BES Express servers also with the MDS failure.
The Bold has been running great since activated as far as I've been told so far. I just posted the error so when I figure out how to come up with the $ to get my early upgrade on my line, I'll be getting the Bold and would like to get this error fixed.