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Old 01-27-2009, 09:39 AM   #1 (permalink)
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Question [SYNC-UserControl] Failed (error=5406) to convert XML record to device

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I got this weird error when I activated a Bold on our BES.

[SYNC-UserControl] Failed (error=5406) to convert XML record to device record payload. [Name of User:8, DS=DevMgmt, DB=Time Zones, V=1, TB=1, GUID=13]

It was stuck at 98% for 45 minutes and stuck on Time Zones sync during the EA. We canceled the EA and tried to send and receive emails with no problems.

From what I saw when searching Blackberry's site, it says that the 5406 error means that it can't read the configuration from the BES. I don't understand how that can be since I was able to activate a 8300 just fine after the Bold gave me that error.

Any idea's?
Exchange 2003 + all patches and SP's. BES is running latest SP's and MR1. MR2 didn't install because of a error with the MDS service. I've seen it happen on other BES Express servers also with the MDS failure.

The Bold has been running great since activated as far as I've been told so far. I just posted the error so when I figure out how to come up with the $ to get my early upgrade on my line, I'll be getting the Bold and would like to get this error fixed.
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Old 01-27-2009, 10:43 AM   #2 (permalink)
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i had this same error for a user on a verizon 8330. his ea completed but he never got the wireless sync option for his contacts and thus never got any of his contacts. i removed and readded him from the server, wiped the device and ea'ed again and it did squat.

i currently have a ticket in to rebuild his mailbox hoping its something corrupt in there.
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Old 01-27-2009, 10:58 AM   #3 (permalink)
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I have had a contact issue, user had 60 meg of videos in one contact's note field.
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Old 01-27-2009, 11:13 AM   #4 (permalink)
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His contacts and everything else sync'd just fine. The only thing it was hung up on was the Time Zones when I looked. I did watch his contacts sync, (all 2500) of them so I know that did go through as well as his calender, memo's, notes. It just seems like the time zone issue is what's bothering me. He said that everything's working great on the device but I don't like any errors or issues.
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