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Old 02-09-2009, 09:48 AM   #1 (permalink)
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Dear Members,

I recieved the following Screenshot from a customer of ours.
Can any one help me out with this, their BES Server crashes once every 2 days!

And he tells me they recieve to much load, and there is supose to be an error in the log

Thanks in Advance

Regards,
Luuk
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File Type: jpg log.JPG (118.6 KB, 12 views)
File Type: jpg log2.JPG (242.9 KB, 9 views)
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Last edited by Luukr : 02-09-2009 at 09:50 AM.
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Old 02-09-2009, 10:26 AM   #2 (permalink)
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Might be a notes issue, Have you done the maintenance on it?
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Old 02-09-2009, 10:27 AM   #3 (permalink)
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Hello Luuk and welcome. The error about bbmgr32.exe crashing refers to the BlackBerry Manager application which is apparently being run on the server. I doubt this error is related to the server crashing, but if you wanted to test, just ensure that the BlackBerry Manager application is always run from a remote workstation and not on the BES server itself.
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Old 02-09-2009, 11:15 AM   #4 (permalink)
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@Knottyrope, i doubt i can do maintenance on it, because we only installed the BES for them i think their IT manager needs to do the maintenance on it

@Mahoward, we run the blackberry manager on our server as well and we never have any issues concerning this in the log file!

But how can you run the Blackberry manager from a remote desktop ?
or are you talking about the desktop manager?
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Old 02-09-2009, 11:17 AM   #5 (permalink)
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He means for yout to install BlackBerry Manager on a workstation and point it to the database and see if it crashes.
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Old 02-09-2009, 11:20 AM   #6 (permalink)
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@ Gibson, alright il ask the customer if he could try that out.

any other suggestions before i contact him?
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Old 02-09-2009, 11:24 AM   #7 (permalink)
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How many users are on the BES? Where is the DB? MSDE or SQL? What kind of specs does the BES have hardware wise?
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