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Old 02-09-2009, 11:49 AM   #1 (permalink)
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Hi All

New here, have just set up BB professional with just the 1 user at the moment, using a Bold as the guinea pig.

I provisioned the phone via USB which went fine, as I was expecting it to.

Since the phone was disconnected from the Server there has been no traffic at all between the BB and Server.

I have checked the firewall and I can see connections from the server to the blackberry relay on port 3101 I think it is, but have added an allow all rule to rule out any problems with that.

I get failed forwarding message in the console and this in the event logs.


The description for Event ID ( 45058 ) in Source ( BlackBerry Synchronization Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: {StartNotifyThreadServer}: DBNS component not installed..


The database seems to be working and I am not seeing anything obvious in the logs to indicate a problem with connectivity.

Am I doing anything wrong or not doing something?

Is there anything I can look for in the logs that might help?

A colleague has contacted the provider and they assure us that there is a BB plan on the mobil account

Any help would be very gratefully received.

Last edited by g7rpo : 02-09-2009 at 11:52 AM.
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Old 02-09-2009, 11:59 AM   #2 (permalink)
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Check if CDO version are the same.

Did you install BES with BESAdmin account?

Did you double check the permissions on mail server?

BB HH should have the more expensive data plan on it.
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Old 02-09-2009, 01:04 PM   #3 (permalink)
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I would go with the data plan being the issue. If the BB only works when tethered then it is not setup for Enteprise service. Check the carrier, make sure they have the Enterprise(BES) data plan, not the consumer(BIS) data plan.
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