10-19-2005, 05:01 PM
Join Date: Oct 2005
Location: Madison, NJ
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| | Pushing folder list to handheld...
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Using the GroupWise BES 4.0 (SP2) with GroupWise 6.5.5 client (GW 7 backend).
I'm having an issue where two new users' handhelds were provisioned without any folder list.. (i.e. if you go into Folder Redirection on the handheld, the only folder visible is the top level "Desktop" folder. The File menu option does not appear when you select a message in the user's mailbox). I was able to fix one of the handhelds by wiping it and then doing a Wireless Enterprise Activation (the initial attempt was through USB with the BlackBerry Manager). These two handhelds were the first two that I'd activated through my admin desktop.. the others had been done via wireless activation.
I'd like to find a better solution for the other handheld, since there is a lot of application data on there I'd need to restore.
In testing with my own account, it looks to me that besides the initial population of the folder list, new folders only seem to be added to the handheld's list as part of message reconciliation, and only then after a message is filed there. For instance, if I create an empty folder in my GroupWise mailbox, it will not show up on the handheld until I file something into it and allow that change to sync to the handheld.
1. What BES process is actually responsible for syncing the folder list. Message reconciliation? PIM Sync? Email settings sync?
2. Is there any way to force a push of a user's current folder list to their handheld?
E. Axel Larsson