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Old 02-15-2009, 08:31 AM   #1 (permalink)
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Default Your Mail Server does not support Wireless Synchronization error

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Hi,

I work for AT&T and had a customer receiving the error of "Your Mail Server does not support Wireless Synchronization" on Saturday. Everything I could pull up about this error message was in regards to BES. But, everything this guy had pointed to him being on BIS:

1.) No IT policy setup on the phone.
2.) The email address he had setup was setup in BIS.
3.) No wireless sync option in the Calendar options.
4.) Only 2 Desktop service books on the phone (CMIME and CICAL)

Now, he was receiving the "Network@etp" emails and so we deleted the Desktop CMIME and CICAL service books, and were in the process of upgrading Desktop Manager from 4.3 to 4.6 with the correct install settings for BIS when he dropped unexpectedly from our chat.

Would Desktop Manager being installed with the setup for Enterprise Service, which is what he had done, cause this error message when syncing? This is the only logical solution I could come up with. Unfortunately, I could not get the answer.

Or, did I miss something and this guy should be setup on BES?
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Old 02-15-2009, 10:58 AM   #2 (permalink)
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Wirelessly posted (9530; .108 MF231)

Yes. He needs to UNinstall DM and then reinstall it with the BIS option.
That and deleting his desktop servuce books wiLl solve it.
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