Users emails won't reconcile - i.e synch read, unread and dleted items between BB and Outlook.
We are running Blackberry Professional Software (slimmed down BES if I'm correct in saying so). V18.104.22.168 on 2003 Server SP2.
Its a small environment (4 Handhelds: 3 Bolds and 1 Storm). Outlook 2007 is in use on desktops as is Desktop Manager.
Email flow is working, i.e send and receive without issue.
However, and here's the sticking point - email reconcilliation isn't working as we believe it should. When reading emails on the BB and marking them as read or deleting them, the change is NOT mirrored in Outlook.
For example after a weekend of using just the BB to answer emails, when the users come into the office on Monday, all the READ emails appear as UN-READ and all the deleted emails are NOT DELETED.
We have tried the following - all to no avail:
Resending Service Books
Wiping and reactivating ALL handhelds
Rebuilding the BES Database - i.e trashing it and starting again (drastic I know but thats how desperate we've become to find a solution!)
Can anyone shed any light or point us in the right direction?
Any help gratefully recieved.