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Old 02-18-2009, 03:27 AM   #1 (permalink)
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Default Reconcile! - Ideas ANYONE?

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Users emails won't reconcile - i.e synch read, unread and dleted items between BB and Outlook.

We are running Blackberry Professional Software (slimmed down BES if I'm correct in saying so). V4.1.4.3 on 2003 Server SP2.

Its a small environment (4 Handhelds: 3 Bolds and 1 Storm). Outlook 2007 is in use on desktops as is Desktop Manager.

Email flow is working, i.e send and receive without issue.

However, and here's the sticking point - email reconcilliation isn't working as we believe it should. When reading emails on the BB and marking them as read or deleting them, the change is NOT mirrored in Outlook.
For example after a weekend of using just the BB to answer emails, when the users come into the office on Monday, all the READ emails appear as UN-READ and all the deleted emails are NOT DELETED.

HELP!

We have tried the following - all to no avail:

Resending Service Books
Wiping and reactivating ALL handhelds
Rebuilding the BES Database - i.e trashing it and starting again (drastic I know but thats how desperate we've become to find a solution!)

Can anyone shed any light or point us in the right direction?

Any help gratefully recieved.

Cheers
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Old 02-18-2009, 05:27 AM   #2 (permalink)
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Is Wireless Reconcile enabled?
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Old 02-18-2009, 07:06 AM   #3 (permalink)
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I believe so, but not being a BES guru as such - how do I double check?
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Old 02-18-2009, 07:37 AM   #4 (permalink)
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Be sure to change the Email Reconcilitation options on the handheld to:
Delete On: Mailbox & Handheld
Wireless Reconcile: On
On Conflicts: Mailbox Wins
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Old 02-18-2009, 07:38 AM   #5 (permalink)
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OK found wireless reconcillition and yes its set to True - so enabled.

Any other ideas?
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Old 02-18-2009, 07:51 AM   #6 (permalink)
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Quote:
Originally Posted by NobbysNuts View Post
OK found wireless reconcillition and yes its set to True - so enabled.

Any other ideas?
On the handheld..... Delete On is set to...?
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Old 02-18-2009, 09:42 AM   #7 (permalink)
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Delete set to Handheld and Mailbox
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Old 02-18-2009, 10:02 AM   #8 (permalink)
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Quote:
Originally Posted by NobbysNuts View Post
Delete set to Handheld and Mailbox
And still not synching? Hhrrmmmm... perhaps a quick call to BB T-Support...
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Old 02-18-2009, 10:03 AM   #9 (permalink)
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Wow, can't help much. Soz, am Domino Admin. Have you verified all permissions are correct?
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Old 02-18-2009, 10:10 AM   #10 (permalink)
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Have you tried this yet?

View Document
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Old 02-18-2009, 01:38 PM   #11 (permalink)
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Delete the service book for reconciliation and then re-push it.
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Old 02-20-2009, 09:21 AM   #12 (permalink)
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Ok so I've just tried deleting the cmime service book, undeleting and then regenerating encryption keys.
I asked 2 users to go away and just use their BB's and see if what they did was then mirrored in Outlook (i.e deletions and reads) - but still NO.

All handhelds are set to Delete on Mailbox and handheld.

What am I missing????
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Old 02-23-2009, 01:55 AM   #13 (permalink)
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Anymore ideas?
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Old 02-25-2009, 03:26 AM   #14 (permalink)
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just a couple of questions..

- what is your Exchange version ?
- is BPS on the same machine as the exchange ?
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