BlackBerry Forums Support Community

BlackBerry Forums Support Community (
-   BES Admin Corner (
-   -   BB doesn't always delete messages... (

Weebs 02-18-2009 01:03 PM

BB doesn't always delete messages...
(BES on sbs 2k3)

I'm have a very weird and inconsistent problem with one of our 2 wireless users (the 2nd user doesn't handle his email the same as the 1st so I can't use him as a sounding board)

Anyways my CEO's blackberry (It's always the CEO's stuff that has problems in every company...) it randomly decides to not delete from the BB when a message is deleted in Outlook. Everything else seems to sync just fine.

The CEO will read a message then delete it if he decides it doesn't need to be saved. After deletion he will go up to the recycling bin, select all messages (ctrl + a), right click and delete. This process start to finish sometimes takes 5 - 10 seconds and doesn't hit a "send/receive". Sometimes it will delete from the phone and other times it won't. His reconcile options are set to delete on handheld and mailbox. Mailbox wins.

I have never been able to see a message delete from outlook and not from the BB. Every time I've tested it all seems to work flawlessly. It's very frustrating trying to trouble shoot a problem that can't be duplicated.

Any suggestions on what to look for? I'm hoping someone has a better answer than "Just a blackberry quirk that we all live to deal with".

Thanks in advance,

knottyrope 02-18-2009 01:26 PM

start here

View Document

Weebs 02-18-2009 02:16 PM

In cause 1:

There is no option for Message Services.

All other steps have been done. I'll watch the phone to see if this fixed it.

Thanks for the link

jimbob_ 02-18-2009 06:54 PM

deleting messages from the recycle bin too quickly will keep them from being removed from BB device. I've got one of those A-R users too.

Stix 02-19-2009 01:21 AM

Get him into the practice of just deleting the item from his Inbox and letting it sit in the Deleted Items.

All times are GMT -5. The time now is 09:11 PM.

Powered by vBulletin® Version 3.6.12
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.