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Old 02-24-2009, 01:23 PM   #1 (permalink)
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Hi Admins,

Got a question for you all. I'm going to update my BES from 4.1.4 to 4.1.6. Is there a certain order of step that must be done to ensure the upgrade goes fine?

Is this the correct order?
1. Backup DB
2. Stop all BES services
3. Install 4.1.6 software (using bes service account)
4. Reboot
5. Install MR (using bes service account)
6. Reboot

Thanks for your input.

Rich
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Old 02-24-2009, 01:44 PM   #2 (permalink)
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3 stop SNMP services
4 install SP6 (using bes service account)
5 dont reboot
6 install MR3 (using bes service account)
7 dont reboot
8 do PDF fix if you want (using bes service account)
9 now reboot.
10 backup DB everynight.
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Old 02-24-2009, 09:23 PM   #3 (permalink)
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Quote:
Originally Posted by knottyrope View Post
3 stop SNMP services
4 install SP6 (using bes service account)
5 dont reboot
6 install MR3 (using bes service account)
7 dont reboot
8 do PDF fix if you want (using bes service account)
9 now reboot.
10 backup DB everynight.
Thanks for the steps. Yeah, I need to install that PDF fix too. Seems fairly simple.
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Old 02-25-2009, 10:41 AM   #4 (permalink)
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If you use Roles, note which level the user is at and remove them before the upgrade. Re-add later after they have upgraded the BB Manager on their PC.

Users assigned a Role, that have left their Blackberry Manager console running on their PC, will maintain an active connection to the SQL database
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Old 02-25-2009, 10:46 AM   #5 (permalink)
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Quote:
Originally Posted by MarkF View Post
If you use Roles, note which level the user is at and remove them before the upgrade. Re-add later after they have upgraded the BB Manager on their PC.

Users assigned a Role, that have left their Blackberry Manager console running on their PC, will maintain an active connection to the SQL database
Can't you just kill their session from the BES? I have done that before when I needed people disconnected, but admit I don't know the possible consequences of that. I know they reconnect evetually but it was long enough to reboot or patch or whatever I was doing.
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Old 02-25-2009, 12:01 PM   #6 (permalink)
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Quote:
Originally Posted by MarkF View Post
If you use Roles, note which level the user is at and remove them before the upgrade. Re-add later after they have upgraded the BB Manager on their PC.

Users assigned a Role, that have left their Blackberry Manager console running on their PC, will maintain an active connection to the SQL database
Interesting.....I did not know that. Thanks for the tip.
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Old 02-25-2009, 12:27 PM   #7 (permalink)
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Quote:
Originally Posted by stuwhite View Post
Can't you just kill their session from the BES? I have done that before when I needed people disconnected, but admit I don't know the possible consequences of that. I know they reconnect evetually but it was long enough to reboot or patch or whatever I was doing.
Removing the Role is the way I was told to do it by T-Support. They also told me that the Role users need to update their BB Manager console when upgrading to another Service Pack, so removing the user's Role access until they upgrade that is a good way to enforce compliance.

Let me know if you hear differently though because its getting to be a burden updating 20 BES and 12 Role users spread across the world.
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Old 02-26-2009, 04:20 AM   #8 (permalink)
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Quote:
Originally Posted by MarkF View Post
Removing the Role is the way I was told to do it by T-Support. They also told me that the Role users need to update their BB Manager console when upgrading to another Service Pack, so removing the user's Role access until they upgrade that is a good way to enforce compliance.

Let me know if you hear differently though because its getting to be a burden updating 20 BES and 12 Role users spread across the world.
Hmm interesting to hear that is from TS. We went straight to 4.1 MR3 from 4.0 so I haven't applied an SP or MR to 4.1 yet, so I guess I better follow the leader on that one when I get round to it. Like you say though it's a major hassle, I have most Level1 and 2 guys using BBM so while they have to upgrade, messing with their roles won't be fun....
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