BlackBerry Forums Support Community

BlackBerry Forums Support Community (
-   BES Admin Corner (
-   -   Old device still sending Blackberry Messenger usage emails (

no-clue 02-25-2009 05:30 AM

Old device still sending Blackberry Messenger usage emails
Hi guys, been pulling out my hair with this issue. We have given away an old berry to one of our collegue's wife but still receiving blackberry messenger usage reports from that device.

- It has been wiped and not part of the BES.
- She uses her own personal SIM and account
- She uses BIS with her hotmail/gmail account

I cannot seem to find where i can stop this device on my BES server. I have checked the account of the old user but he definately has the new device tied to his BES account.
I am guessing its tied in to the PIN or some kind of service book that doesn't delete even when you wipe the device.

Am I missing something??

If someone can help I thank you all in advance.


knottyrope 02-25-2009 10:36 AM

Maybe its a part of BIS that was setup?

no-clue 02-25-2009 11:01 AM

mmmm - how?

I don't think so because BIS was already setup and working on another blackberry she originally bought with the SIM.

knottyrope 02-25-2009 01:37 PM

Most things are done by PIN and not the SIM.

no-clue 02-26-2009 03:29 AM

i know that....i meant when she took out the original contact, it included her current SIM card and original blackberry. And thats when the BIS accounts were setup initially, totally seperate from the company or any BES server.

knottyrope 02-26-2009 08:10 AM

is the device connecting to BES still or sending email to your mail server and BES picks it up?

no-clue 02-26-2009 08:44 AM

As I said originally right now she only used BIS.
The handheld was wiped completely before it was given to her. Yet somehow it still sends Blackberry Messenger usage emails to the BES server it 'was' activated on originally(our BES server).

All times are GMT -5. The time now is 07:03 PM.

Powered by vBulletin® Version 3.6.12
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.