BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 02-26-2009, 10:12 AM   #1 (permalink)
New Member
 
Join Date: Jan 2009
Model: n/a
PIN: N/A
Carrier: n/a
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Cannot delete non-reconciled mail.

Please Login to Remove!

I have a user with an 8820. We are using BES 4.1 and Lotus Notes/Domino 6.5.

So I have the devices reconcile set to:

Delete on Handheld and Mailbox
Wireless Reconcile as On
On Conflicts Mailbox wins

Now the user has mail on his BB that is *not* on his notes mailbox. Reconcile works on all new messages, but not the old ones.

1. Iíve tried deleting the mail individually, didnít work.

2. Iíve tried clicking options on the date and selecting delete prior, didnít work.

I tried turning reconcile off and trying 1 and 2. Didnít work.

Iím stuck here. Any ideas?

PS, Iíd generally do more google research, but this is the CEO's BB so Iím just trying to get it turned around.

Last edited by pwjohnston : 02-26-2009 at 10:13 AM.
Offline  
Old 02-26-2009, 10:15 AM   #2 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,099
Post Thanks: 152
Thanked 152 Times in 125 Posts
Default

Plug the device into a PC with Desktop Manager, launch Desktop Manager, open backup/restore and select advanced, this will show the the device database. From there, click on Messages and click clear.

This will delete all email in the message folder, not just the old mail.
Offline  
Old 02-26-2009, 10:41 AM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: Feb 2006
Model: 8330
Carrier: Verizon
Posts: 142
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yup. That's a corrupt Messages database, happens here and there. jsconyers' advice will fix it.
__________________
8330 4.5.0.77 OS - PIN: 303297df
BES Admin:
5x4.1.6 Exchange - 700 Users
"Sink or Swim" Educated
Offline  
Old 02-26-2009, 11:27 AM   #4 (permalink)
New Member
 
Join Date: Jan 2009
Model: n/a
PIN: N/A
Carrier: n/a
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by jsconyers View Post
Plug the device into a PC with Desktop Manager, launch Desktop Manager, open backup/restore and select advanced, this will show the the device database. From there, click on Messages and click clear.

This will delete all email in the message folder, not just the old mail.
Of course right after he gave me that one of our SQL servers broke and my inet connection went down.

This worked perfectly. Thank You!
Offline  
Old 02-26-2009, 11:36 AM   #5 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,099
Post Thanks: 152
Thanked 152 Times in 125 Posts
Default

Good deal
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

New OEM Apple5 iPhone6S 5S 5 iPhone6 Plus headphones
$3.99
 New OEM Apple5 iPhone6S 5S 5 iPhone6 Plus headphones  picture(C21) Genuine OEM Apple AC Cord
$25.0
(C21) Genuine OEM Apple AC Cord picture4 x Black Inkjet Cartridges Non-OEM Alternative For T1291
$11.42
4 x Black Inkjet Cartridges Non-OEM Alternative For T1291 pictureNew OEM Lightning to USB Cable Charger Data Cord for iPhone 5 5S 5C 6 6 Plus
$2.7
New OEM Lightning to USB Cable Charger Data Cord for iPhone 5 5S 5C 6 6 Plus  pictureOEM Genuine Original for Apple iPhone 5s 6s 6+ Lightning USB Data Cable Charger
$2.7
OEM Genuine Original for Apple iPhone 5s 6s 6+ Lightning USB Data Cable Charger  picture






Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.