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Old 02-26-2009, 10:12 AM   #1 (permalink)
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Default Cannot delete non-reconciled mail.

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I have a user with an 8820. We are using BES 4.1 and Lotus Notes/Domino 6.5.

So I have the devices reconcile set to:

Delete on Handheld and Mailbox
Wireless Reconcile as On
On Conflicts Mailbox wins

Now the user has mail on his BB that is *not* on his notes mailbox. Reconcile works on all new messages, but not the old ones.

1. Iíve tried deleting the mail individually, didnít work.

2. Iíve tried clicking options on the date and selecting delete prior, didnít work.

I tried turning reconcile off and trying 1 and 2. Didnít work.

Iím stuck here. Any ideas?

PS, Iíd generally do more google research, but this is the CEO's BB so Iím just trying to get it turned around.

Last edited by pwjohnston : 02-26-2009 at 10:13 AM.
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Old 02-26-2009, 10:15 AM   #2 (permalink)
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Plug the device into a PC with Desktop Manager, launch Desktop Manager, open backup/restore and select advanced, this will show the the device database. From there, click on Messages and click clear.

This will delete all email in the message folder, not just the old mail.
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Old 02-26-2009, 10:41 AM   #3 (permalink)
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Yup. That's a corrupt Messages database, happens here and there. jsconyers' advice will fix it.
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Old 02-26-2009, 11:27 AM   #4 (permalink)
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Quote:
Originally Posted by jsconyers View Post
Plug the device into a PC with Desktop Manager, launch Desktop Manager, open backup/restore and select advanced, this will show the the device database. From there, click on Messages and click clear.

This will delete all email in the message folder, not just the old mail.
Of course right after he gave me that one of our SQL servers broke and my inet connection went down.

This worked perfectly. Thank You!
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Old 02-26-2009, 11:36 AM   #5 (permalink)
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Good deal
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