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Old 10-25-2005, 08:11 AM   #1 (permalink)
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Default IT Poilcy Error - 7100

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Dear All,
I had Installed licensed BES 4.0 with SP2 . My databse is SQL 2000.
I am planned to move the user form one our BES server to New server what I had installed .
Successfully loaded the user, but in IT poilcy windows it shows Error .
Please help to get rid of this error .

Thanks
- Yoga
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Old 10-25-2005, 09:20 AM   #2 (permalink)
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Are you using the same database for the BES servers?
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Old 10-25-2005, 09:46 AM   #3 (permalink)
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Lightbulb Possible Fix

We have had the same problem when moving users, and apparently it's an ongoing thing with BlackBerries.

What you need to do (assuming there is no user data on the handheld to back up and restore) is:

1. Wipe the handheld by using the Security Menu ON THE HANDHELD.

2. Remove the user from the BlackBerry Manager.

3. Readd the user, and set an Activation password.

4. Activate the user FROM THE HANDHELD using Enterprise Activation and the password you set.

At no time during this process does the handheld need to be connected to your workstation.

This worked for us and reset the policy after much wailing and gnashing of teeth. If you have user data which needs to be backed up and restored, there is a much longer process (not tested by me) written by user DGMAN. Use the article link below to see the 20-step process:

http://www.blackberryforums.com/arch...hp/t-2988.html
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Old 10-25-2005, 10:33 AM   #4 (permalink)
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Thanks aLot for quick reply Mr.Dustbin and Mr.LAW .
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Old 10-25-2005, 10:34 AM   #5 (permalink)
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Thanks aLot for quick reply Mr.Dustbin and Mr.LAW .
As per LAW statement I had done already it will work 100% no dobut in that.
Like that I can't able to move all the user, we had nearly 50 User all top guys in ORg

Mr.Dustbin i am using the same database .
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Old 10-25-2005, 10:59 AM   #6 (permalink)
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So you're using a shared backend database between the two BES servers? The only reason moving a user should result in an IT Policy error status is if you're moving them from one BES to another with a separate database - this would involve removing them from one BES and moving them to the other. The error comes when they have one active policy on their handheld that is locked to a certain database and are put onto a new BES with a new policy attempting to load itself onto the handheld - its rejected.

If you are using independent databases for each of the BES servers, then the above security wipe process is the only method you can take in order to fix the policy issue.
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Old 10-25-2005, 11:07 AM   #7 (permalink)
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Thanks for your suggestion, Sorry Mr.Dustbin i am using new SQL Database .
So as per Jibi statement I have to follow second step which is suggested friend Mr.LAW .

Here is my suggestion, let me correct if its wrong approach .
Previous BES DB should be taken Backup and import the DB to New BES DB .
Delete the user table who is not moved to new BES server .
Then add BB user to new BES server
Is this will work out for me
If it so how to take backup MSDE and Import to SQl - because I am week in SQL
Please help me

- Yoga
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Old 10-25-2005, 11:08 AM   #8 (permalink)
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How many users have you already migrated over that are currently showing a policy error? And yes, the database migration would be the easiest way to go. Once you answer the first question, I'll point you to the correct HOWTO articles.
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Old 10-25-2005, 11:15 AM   #9 (permalink)
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I wonder if it would work if he exported and imported the 4 IT policy tables from the old DB to the new one.... think i'll give that a try when I have time.
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Old 10-25-2005, 11:51 AM   #10 (permalink)
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doubtful, but possible. not really sure. my understanding is that the policy, when applied, actually has server specific information for the BES.
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Old 10-25-2005, 02:16 PM   #11 (permalink)
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At present I had moved two user, both of them faced problem .
My old BES server MSDE 2000 this DB should be export and then import to New DB SQL 200.
Help me how to export msde 2000 db
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Old 10-25-2005, 03:23 PM   #12 (permalink)
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Thread from me:
HOWTO: Migrate MSDE2K or SQL2K database to new server

Thread from bfrye:
HOWTO Upgrade BES 4.0 Hardware

This covers database migration. Mine mainly covers the various methods of migrating JUST the database. bfrye's covers the process of migrating the BES and the database.
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Old 10-25-2005, 10:49 PM   #13 (permalink)
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Quote:
Originally Posted by Dustbin30
I wonder if it would work if he exported and imported the 4 IT policy tables from the old DB to the new one.... think i'll give that a try when I have time.
That won't work unfortunately but you're welcome to try it anyways.
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Old 10-26-2005, 06:24 AM   #14 (permalink)
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Quote:
Originally Posted by jibi
doubtful, but possible. not really sure. my understanding is that the policy, when applied, actually has server specific information for the BES.
Hmmm.. it seemed to work...I'll need to test more.
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Old 10-26-2005, 08:55 AM   #15 (permalink)
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see BBTG's reply. he's far more of an expert on BES than most others here.
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Old 10-27-2005, 05:13 AM   #16 (permalink)
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If anyone actually is interested you can import the policy template from one BES to another. They just have to be the same version.
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Old 10-28-2005, 12:31 AM   #17 (permalink)
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My suggestion will work, but one thing you have keep it in mind , before deploying the new BES server , copy the .mdf and .ldf file from old BES server .and attache the fiel to your SQL server, and install the application and then try to move user .

Enjoy
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