BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 02-28-2009, 08:18 AM   #1 (permalink)
New Member
 
Join Date: Feb 2009
Model: 8330
PIN: N/A
Carrier: verizon
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Any way to confirm a remote disable command?

Please Login to Remove!

Hi, I have just taken over responsiblilty of our BES server at our company. We have about 100 users, so I'm learning a ton of stuff everyday. Well, yesterday, a sales rep called in saying he had lost his bb curve. My manager and I went to the bes server and sent a remote disable and lock to the phone. I noticed in the bottom of the bb property screen, that it shows the last forward time, sent time, and some other info. Is there a way to verify that the disable/lock command was actually received by the phone? I watched it for a while, but never saw any of the data change. So I don't know if the phone was off, or just didn't show up on the screen. Soon after that, my manager had me remove the user from our BES server so we could set up a new phone for the rep. I know now I can't find out if the signal was received or not because I removed the old phone data from the server, but just for future reference, would that info show up in the bb properties screen? Thanks for any input, and I have already learned a huge amount of information from this site!
Offline  
Old 02-28-2009, 10:12 PM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Oct 2004
Model: 9530
Carrier: Verizon
Posts: 302
Post Thanks: 0
Thanked 3 Times in 3 Posts
Default

I look on the server to see what the last contact was, that gives an idea if it was on. If there are any pending packets, I purge them, then send the kill command. Unfortunately there's not much more you can do. You're a bit better off if you have password policies on your devices particularly if you can have a lower invalid password threshold.
Offline  
Old 03-01-2009, 12:11 PM   #3 (permalink)
New Member
 
Join Date: Aug 2006
Model: 8703
Carrier: Verizon
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

No real way to confirm unless you see an updated contact time after you sent the command.
Offline  
Old 03-02-2009, 03:29 AM   #4 (permalink)
Talking BlackBerry Encyclopedia
 
DavidAdams's Avatar
 
Join Date: Sep 2007
Location: Belfast
Model: NotYe
PIN: N/A
Carrier: O2
Posts: 470
Post Thanks: 2
Thanked 0 Times in 0 Posts
Default

I think if you have a look in the log files on the server, the POLC one IIRC, you should find more details about the state of the disable command you sent.
__________________
BES, 4.1.7, was SBE now full BES
Domino v7.0.2
Windows Server 2003, standalone
Offline  
Old 03-02-2009, 06:05 AM   #5 (permalink)
BlackBerry Extraordinaire
 
Join Date: Aug 2008
Location: Basel
Model: 9780
PIN: N/A
Carrier: Swisscom
Posts: 1,579
Post Thanks: 5
Thanked 119 Times in 116 Posts
Default

Yes, check in the logs. Even if you have deleted the user, the POLC log will of course still hold the information.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.