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Old 02-28-2009, 08:18 AM   #1 (permalink)
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Default Any way to confirm a remote disable command?

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Hi, I have just taken over responsiblilty of our BES server at our company. We have about 100 users, so I'm learning a ton of stuff everyday. Well, yesterday, a sales rep called in saying he had lost his bb curve. My manager and I went to the bes server and sent a remote disable and lock to the phone. I noticed in the bottom of the bb property screen, that it shows the last forward time, sent time, and some other info. Is there a way to verify that the disable/lock command was actually received by the phone? I watched it for a while, but never saw any of the data change. So I don't know if the phone was off, or just didn't show up on the screen. Soon after that, my manager had me remove the user from our BES server so we could set up a new phone for the rep. I know now I can't find out if the signal was received or not because I removed the old phone data from the server, but just for future reference, would that info show up in the bb properties screen? Thanks for any input, and I have already learned a huge amount of information from this site!
Old 02-28-2009, 10:12 PM   #2 (permalink)
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I look on the server to see what the last contact was, that gives an idea if it was on. If there are any pending packets, I purge them, then send the kill command. Unfortunately there's not much more you can do. You're a bit better off if you have password policies on your devices particularly if you can have a lower invalid password threshold.
Old 03-01-2009, 12:11 PM   #3 (permalink)
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No real way to confirm unless you see an updated contact time after you sent the command.
Old 03-02-2009, 03:29 AM   #4 (permalink)
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I think if you have a look in the log files on the server, the POLC one IIRC, you should find more details about the state of the disable command you sent.
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Old 03-02-2009, 06:05 AM   #5 (permalink)
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Yes, check in the logs. Even if you have deleted the user, the POLC log will of course still hold the information.
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