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Old 03-02-2009, 03:43 AM   #1 (permalink)
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Hi All,

Bit of a funny question but I'm not too sure of the right/best method to sort this. We have a user who is using a BES in the States and on AT&T and they are in the UK. They need to recieve thier mail quickly but its takes ages. They have since purchased a Blackberry on Orange in the UK and one way or another want the mail to come to that. So rather than a triangular BES - AT&T - Handset route we now have a BES - AT&T - Orange - Handset or if possible BES - ORANGE - Handset kind of set up. Is this possible and whatsthe best method of doing this/how do I go about it?

Thanks in advance guys!

Shabba....
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Old 03-02-2009, 05:25 AM   #2 (permalink)
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In answer to my own message would the exchange my mail service work? Or as its a US based company would the user still experience the time lag from when the mail is sent US based to when its recieved UK based?

Thanks
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Old 03-02-2009, 05:53 AM   #3 (permalink)
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One of our clients has a BES based in Switzerland. Some users have a Swiss-based (Swisscom) SIM card and some of the Hong Kong office have a SIM card from Hong Kong (CSL). The e-mails arrive within seconds for both of them, there should be no difference.

What "time lag" are you speaking of? There shouldn't be a time lag between the UK/US.
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Old 03-02-2009, 11:07 AM   #4 (permalink)
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TBH I think you might be over-thinking this a bit coz it shouldn't matter too much where they are. Ok so RIM say put the BES near the Exch box and you _can_ get lag if you have big latency between your Exch and BES machines but we run users in most of the world from 1 in the US and 1 in the UK without issue.

You just need to make sure the Orange UK SIM is fully provisioned for BES (double double check with them) and then OTA EA the user as you would normally and all should be good.

What happens is that the email is carried from the North America RIM infrastructure to the EU one and then RIM give it to the mobile network for transmission to the Orange phone. There is no roaming from ATT to Orange is there is no ATT SIM card in this model so there is no connection to ATT whatsoever.
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Old 03-03-2009, 10:44 AM   #5 (permalink)
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Hey guys,

Thanks loads for your assistance its really appreciated. I will speak to the effected user and see what I can do from the suggestions above.

Thanks again



shabba!
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Old 03-03-2009, 10:47 AM   #6 (permalink)
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Hey man, anything to help out a Dancehall legend. Bit dissappointed to see you working in IT though, what a waste
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Old 03-03-2009, 06:18 PM   #7 (permalink)
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Our BES is located in London, with exchange servers throughout Europe. WE get our European users to purchase Enterprise enabled device on a local network of their choice, and add them to the BES. Haven't had people complaining about latency so far...but then we don't monitor our BES either...yet.
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Old 03-04-2009, 06:16 PM   #8 (permalink)
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Our BES is here in Westlake, CA. and our Taiwan users are on our BES and their own (in Taiwan) Exchange server... Works well, most of the time...
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