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Old 03-02-2009, 10:09 AM   #1 (permalink)
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Default Disable Exchange communications 10 retry 'feature'

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Does anyone know how to turn off the 'feature' of BES disabling itself for 24 hours after 10 failed attempts to communicate with exchange?

I wish for it to continue trying until exchange is back online.
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Old 03-04-2009, 04:43 PM   #2 (permalink)
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*Bump*
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Old 03-04-2009, 05:28 PM   #3 (permalink)
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I wasn't aware of this feature. Our other office has a number of users on their exchange server and they've been down for an entire day and have come back online as soon as the connection is restored. The BESAdmin account of course is local.
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Old 03-04-2009, 10:32 PM   #4 (permalink)
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It's always advisable to reboot the BES after Exchange has been down.

AAMOF, if you must reboot servers, the advisable order is DC/GC, Exchange, SQL, BES
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Old 03-05-2009, 10:22 AM   #5 (permalink)
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It's only advisable because of this 10 count 'feature' which is a pain in the butt.

When you have things like a SBS running BES Professional rebooting the server necessitates notifying all the users connected to log off etc etc and wait for the server to come back online. Where I have sites that also have remote users using terminal server, VPN, FTP etc being able to simply restart BES is a hell of a lot better than trying to organise a server reboot.

This feature causes unnecessary disruption to business. For BES Pro users rebooting a server has a far greater impact than those using enterprise with dedicated BES boxes. I can't see how RIM could have overlooked this so I'm hoping that there is a way besides rebooting the server.

If there's any technical reason to stop it retrying, there should also be a technical way of telling BES 'everything is cool now, reset the counter and start up'.
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Old 03-05-2009, 04:35 PM   #6 (permalink)
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THis explains a few things on our side too. Any chance there is documentation somewhere from RIM with a description of the setting/feature
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Old 03-06-2009, 05:51 AM   #7 (permalink)
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I've never seen the BES disable itself for failure to communicate with Exchange. I've seen it stop sending the emails, but that is a MAPI failure, hence the recommendation to reboot the server. You could write a script the stops and starts the BB services.
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Old 03-06-2009, 08:31 AM   #8 (permalink)
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Quote:
Does anyone know how to turn off the 'feature' of BES disabling itself for 24 hours after 10 failed attempts to communicate with exchange?
How do you know that it is 24 hours? How do you know it is 10 attempts?

I have never heard of this.

Also, it should be enough to restart the BB services if something BES related is stuck. You don't have to reboot the whole SBS server.
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Old 03-06-2009, 01:15 PM   #9 (permalink)
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Quote:
Originally Posted by freakinvibe View Post
How do you know that it is 24 hours? How do you know it is 10 attempts?

I have never heard of this.

Also, it should be enough to restart the BB services if something BES related is stuck. You don't have to reboot the whole SBS server.
Because it says so in it's own error message ;)

What you're doing is suggesting a fix that doesn't work for a problem you've never heard of ;)
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Old 03-10-2009, 03:41 AM   #10 (permalink)
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Can you post the exact error message? Where did you spot it (Event log, BES log or was it a pop-up?).

You should have posted this in your first message, that would have made things easier.
Quote:
What you're doing is suggesting a fix that doesn't work for a problem you've never heard of
I was relating to CanuckBB's comment about rebooting the server. Trying to just restart the services is a general suggestion and not only related to your problem.
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Old 03-10-2009, 05:21 AM   #11 (permalink)
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Seriously, does no-one bother to search before they post anymore?

You can change the Controller's behaviour to customise the restarts and lots of other fun stuff - Admin guide page 147. Come on guys, at least try looking before having a heated debate

I have to agree though that restarting the services really is best practise but that's just me.
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Old 03-20-2009, 01:06 PM   #12 (permalink)
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Quote:
Originally Posted by stuwhite View Post
Seriously, does no-one bother to search before they post anymore?
Yes and found nothing.

There's no heated debate - though some asinine attitudes are starting to pop up - you can't expect to ask a technical question without some IT asshat chiming in ;)

Quote:
You can change the Controller's behaviour to customise the restarts and lots of other fun stuff - Admin guide page 147. Come on guys, at least try looking before having a heated debate
Unfortunately the relevant admin guide only has 87 pages...

Quote:
I have to agree though that restarting the services really is best practise but that's just me.
Restarting the services does not resolve this issue. So far the only solution is to reboot the server.

Last edited by PaulWForbes : 03-20-2009 at 01:13 PM.
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Old 03-20-2009, 01:12 PM   #13 (permalink)
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I was hoping someone already knew what I was talking about but since not here's the error details:

Source: BlackBerry Controller
Category: None
Eventid: 20406

description: (blah blah blah /AUXSOURCE) The following information is part of the event: 'servername' agent 1: will not restart - reached the maximum of 10 restarts per 24 hours.

Cheers
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Old 03-20-2009, 01:52 PM   #14 (permalink)
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Quote:
will not restart - reached the maximum of 10 restarts per 24 hours.
Ahh, that's interesting. The BB controller is constantly checking all BB services. If one doesn't run, it will just restart it. If the same service fails 10 times in 24 hours, it thinks something is really wrong and doesn't restart it. That is not specific to Exchange.

So you have to find the error message that causes the service to crash an post that here.
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Old 03-20-2009, 02:00 PM   #15 (permalink)
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The reason why that is kicking in in the first place is that the Exchange message store may be unavailable for whatever reason - ie maintenance, troubleshooting etc - and not really relevant to the needed solution.

All that is needed is a way to reset this counter without requiring a reboot so that the services can simply be bounced to recover.
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Old 03-20-2009, 03:25 PM   #16 (permalink)
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Quote:
Originally Posted by PaulWForbes View Post
Yes and found nothing.
So search harder man! It took me about 5 minutes to find it

Quote:
Originally Posted by PaulWForbes View Post
There's no heated debate - though some asinine attitudes are starting to pop up - you can't expect to ask a technical question without some IT asshat chiming in ;)
lol true but I do expect people who should know better to to read up on stuff before offering irrelevant comments (as you quite rightly pointed out!).

Quote:
Originally Posted by PaulWForbes View Post
Unfortunately the relevant admin guide only has 87 pages...
Oh well, the one I found has many many more pages and the content is relevant :->. Ok so seriously I don't know BPS but I am making the mad assumption it uses Controller, in which case you just need to use an admin guide which may not be for BPS but covers the controller <hint hint>
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Old 03-20-2009, 04:21 PM   #17 (permalink)
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Page 145 it was...
Using BES on Exchange
http://na.blackberry.com/eng/deliver..._493311_11.pdf
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Old 03-20-2009, 04:22 PM   #18 (permalink)
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Or 147 if you skip straight to the relevant part...
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Old 03-22-2009, 01:48 PM   #19 (permalink)
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Dude you spoiled my fun
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Old 03-23-2009, 02:29 AM   #20 (permalink)
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Hmm, now I have learned something, so you could change the registry value:

MaxAgentRestartsPerDay

to more than 10.

But... this is not satisfactory to me as you only cure the symtoms. Why would the messaging agent die, if Exchange is down? My experience is different:

If the SQL server dies, or Exchange dies, or the SRP connection dies, no Blackberry services crash. You just get warnings/errors in the event log. Once the services are resumed, the BB agents just reconnect. No services have crashed.

Do you have a different behaviour?

That's why I wanted to have the underlying messaging agent error message from PaulWForbes, but he doesn't want to share with us, because he obviously knows better what the problem is than we do.
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