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Old 03-03-2009, 09:18 AM   #1 (permalink)
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Default Blackberry Activation on BES Kills ability to make calls?

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I have a 8703e and everytime I put this phone on the server for some reason it loses its ability to dial out. It seems to work at first but when I leave the user he contacts me and says the phone stopped again.

We have replaced the phone and the same issue occurs. I was curious if there was anything out there that can definitively say whether such behavior can or cannot be caused by an activation?

My first inclincation was that these are two separate issues so it has to be the phone. When we got a second phone and it did the same thing I started to wonder.

Any help would be appreciated. (I haven't ruled out that the user is doing something but im not sure what they could be doing)

Mike
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Old 03-03-2009, 09:24 AM   #2 (permalink)
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It sounds like you have an IT policy blocking the phone. Have you edited the Default IT policy?
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Old 03-03-2009, 10:08 AM   #3 (permalink)
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The only policy change I have ever done was the wireless push of DST. Its so strange because this is the first blackberry to do this out of everyone I have ever added.
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Old 03-03-2009, 10:31 AM   #4 (permalink)
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Does the user get an error when they try to use the phone? If so, what is it?

What version of BES are you using? Have you checked the IT Policy to make sure the phone has not been disabled?
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