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Old 10-26-2005, 06:29 AM   #1 (permalink)
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Maybe a simple answer here.
We just upgraded to BES 4.0.2 one week ago. When looking at the Manager under the Handhelds view, only about 25% of handhelds are identified..
Does this mean that the handhelds not identified have handheld code under 4.0?
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Old 10-26-2005, 07:25 AM   #2 (permalink)
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From my experience, that sounds correct. 4.0 for the 62XX/72XX series, and 2.7 for the 95X series
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Old 10-26-2005, 07:57 AM   #3 (permalink)
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either they aren't on 4.0, or they haven't gone through an enterprise activation.
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Old 10-26-2005, 11:36 AM   #4 (permalink)
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Quote:
Originally Posted by jibi
either they aren't on 4.0, or they haven't gone through an enterprise activation.
Oddly enough, I'm facing a scenario now where I've enteprise activated a user, (tried it twice, once wired, once wireless), and both times the handlheld says activation complete, but there's not detail information listed on the bes.

In this case it's a nextel 7520 running 4.0.2.37 against a Groupwise Bes SP2 HF2.

I've seen this happen if an activation is not complete, and re-activiating the user will get all the stats. But this is the first time I've seen this happen when the activation has completed.
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Old 10-26-2005, 11:39 AM   #5 (permalink)
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Nevermind, it's my own stupidity. Lately I've started the habit of disabling wireless PIM sync when activating. I forgot to re-enable wireless PIM sync. Once it was re-enabled, all the stats came through, I can now see the handheld status.
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