Originally Posted by jibi
either they aren't on 4.0, or they haven't gone through an enterprise activation.
Oddly enough, I'm facing a scenario now where I've enteprise activated a user, (tried it twice, once wired, once wireless), and both times the handlheld says activation complete, but there's not detail information listed on the bes.
In this case it's a nextel 7520 running 18.104.22.168 against a Groupwise Bes SP2 HF2.
I've seen this happen if an activation is not complete, and re-activiating the user will get all the stats. But this is the first time I've seen this happen when the activation has completed.