Originally Posted by purejenius
Are there any commonalities with the devices that experience the issues? As in, data coverage, device location, particular groups the user belongs to, limited free memory on the device? Does any device level troubleshooting resolve the problems?
If a user wipes their device and reactivates, does that same user eventually experience these issues again?
Most of the devices on our estate, are 8700's running 18.104.22.168, they are used by sales staff, who do live all over the country, so coverage is sometimes an issue., free memory on the devices are all pretty much the same (around the 60-70mb mark)
the only device level trouble shooting the old team passed down to us was to to check the e-mail reconsile options (mailbox+handheld on mailbox wins) - if thats set, and the "reconsile now" option doesnt work - wipe it.