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Old 10-26-2005, 02:33 PM   #1 (permalink)
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We have a user who had one blackberry but then wanted another. We switched his blackberrys but after we did so, he did get any of his old, still in the inbox, messages. He is only able to get new mail that comes in. His address book, and Calander sync fine. Does anyone have any suggestions on how to fix this?

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Old 10-26-2005, 08:21 PM   #2 (permalink)
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An idea of the BES versions and type (Domino, Exchange, GroupWise) may be helpful in addressing your problem if you need assistance.
BES v4.0 allows you to prepopulate up to 5 days worth or 200 messages on the device during setup.
Have you tried to change the read/unread message flags on the Inbox messages? That is change the messages from read to unread state.
How many messages are we speaking about 5,10,100 messages?
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Old 10-27-2005, 01:15 PM   #3 (permalink)
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We have BES v4.0 and he has about 70 messages in his inbox which is exchange based.

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